fix problems on HearingAssist [iphone]

—— Run into issues on HearingAssist? Get help pending when official support gets back to you!

HearingAssist

Info:

company: Xiamen NewSound Technology Co., Ltd.

: https://hearingassist.com

Chat with our AI-based HearingAssist Support

🛠️ Common HearingAssist Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

HearingAssist does not connect to hearing aids

Fix: 1. Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on if it’s off. 2. Restart your iPhone to refresh th... ⇲

Inconsistent device detection

Fix: 1. Ensure that your hearing aids are within range of your iPhone (typically within 30 feet). 2. Restart both your iPhone and hearing aids to... ⇲

Updates issue

No updates in over a year

Fix: While waiting for updates, ensure you are using the latest version of the app available on the App Store. Go to the App Store, tap on your p... ⇲

Previous version was more reliable

Fix: If you have access to the previous version of the app, consider uninstalling the current version and reinstalling the older version if it’s... ⇲

Network issue

Difficult to reconnect after inactivity

Fix: 1. To reconnect, first ensure that your hearing aids are turned on and within range. 2. Open the HearingAssist app and check if it automatic... ⇲

Compatibility issue

HearingAssist only works on iPhone, not iPad

Fix: If you want to use the app on an iPad, check if you can download the iPhone version on your iPad. Open the App Store, search for HearingAssi... ⇲

UI issue

User interface issues

Fix: 1. Familiarize yourself with the app’s layout by exploring all menus and settings. 2. If certain features are hard to find, take notes on wh... ⇲

Support issue

Poor customer support response

Fix: While waiting for a response, check the app’s FAQ section or user manual for common issues and solutions. This can often provide immediate a... ⇲