fix problems on HubbleClub [iphone]

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—— Run into issues on HubbleClub ? Get help pending when official support gets back to you!

HubbleClub by Hubble Connected
Info:
company: Hubble Connected Limited
: http://www.hubbleconnected.support/
: hubbleconnected.com
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Notifications issue

fails to notify for sounds or motions

Fix: 1. Go to Settings > Notifications > HubbleClub and ensure that notifications are enabled. Check that 'Allow Notifications' is turned on. 2.... ⇲

notifications are delayed

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can cause delays in notifications. 2. Restart the app and your i... ⇲
 
Network issue

disconnects from camera

Fix: 1. Check the Wi-Fi connection of both the camera and your iPhone. Ensure they are connected to the same network. 2. Restart the camera by un... ⇲

takes hours to reconnect

Fix: 1. Restart your router and the camera to refresh the connection. 2. Ensure that the camera is within range of the Wi-Fi signal and that ther... ⇲

camera shows offline despite being on

Fix: 1. Restart the camera and check the power supply to ensure it is functioning properly. 2. Reopen the HubbleClub app and check if the camera... ⇲

camera fails to connect to Wi-Fi

Fix: 1. Ensure that the camera is within range of the Wi-Fi router and that there are no obstructions. 2. Restart the camera and the router to re... ⇲

camera disconnects after a few months

Fix: 1. Check the camera's power supply and ensure it is stable. 2. Restart the camera and the app to refresh the connection. OR 1. If the iss... ⇲
 
Updates issue

requires constant app updates

Fix: 1. Enable automatic updates for apps by going to Settings > App Store and turning on 'App Updates'. This will ensure you always have the lat... ⇲

difficulties with firmware updates

Fix: 1. Ensure that your camera is connected to a stable Wi-Fi network before attempting a firmware update. 2. Restart the camera and try the upd... ⇲
 
Video issue

camera feed lags on initial load

Fix: 1. Ensure that your Wi-Fi connection is strong and stable. If possible, connect to a 5GHz network for better performance. 2. Close other app... ⇲

inconsistent video quality

Fix: 1. Check your internet speed using a speed test app. If the speed is low, consider upgrading your internet plan or optimizing your network.... ⇲
 
UI issue

events do not show up in app

Fix: 1. Ensure that you are logged into the correct account associated with the camera. 2. Check the app settings to ensure that event notificati... ⇲
 
Freezing issue

HubbleClub locks up during use

Fix: 1. Force close the app by swiping it away in the app switcher and then reopen it. 2. Restart your iPhone to clear any temporary issues affec... ⇲
 
Support issue

customer support is unresponsive

Fix: 1. Check the app for any FAQs or troubleshooting guides that may help resolve your issue without needing support. 2. Look for community foru... ⇲
 
Bugs issue

premium features do not work as intended

Fix: 1. Ensure that your subscription is active by checking your account settings in the app. 2. Restart the app to refresh the features and see... ⇲

camera restarts itself

Fix: 1. Check the power supply to the camera to ensure it is stable and not causing the restarts. 2. Ensure that the camera's firmware is up to d... ⇲

HubbleClub requires frequent troubleshooting

Fix: 1. Regularly clear the app's cache and data by offloading it in iPhone Storage settings. 2. Keep the app updated to the latest version to mi... ⇲
 
Crashes issue

HubbleClub crashes or freezes

Fix: 1. Update the app to the latest version available in the App Store to fix any known bugs. 2. Clear the app's cache by offloading it in iPhon... ⇲
 
Audio issue

static sounds during video

Fix: 1. Check the microphone settings in the app to ensure they are configured correctly. 2. Restart the camera to see if the issue resolves itse... ⇲
 
Settings issue

motion detection sensitivity issues

Fix: 1. Adjust the motion detection settings in the app to increase sensitivity. 2. Ensure that the camera is positioned correctly to capture mot... ⇲

time zone settings incorrect

Fix: 1. Go to the app settings and check if there is an option to set the time zone manually. Adjust it to your correct time zone. 2. Ensure that... ⇲
 
Ads issue

HubbleClub pushes for premium subscription

Fix: 1. Explore the free features available in the app and utilize them without upgrading. 2. If you are not interested in premium features, simp... ⇲
 
Camera issue

camera rotates incorrectly

Fix: 1. Check the camera's mounting position to ensure it is installed correctly. 2. Restart the camera to see if it recalibrates itself. OR 1... ⇲
 
Uploads issue

HubbleClub does not allow music uploads

Fix: 1. Check the app's settings to see if there are any restrictions on music uploads. 2. Ensure that the music files are in a supported format... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
76.2%

Bad experience
21.0%

Neutral
2.8%

~ from our NLP analysis of 3,838 combined software ratings.

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 Private Data HubbleClub collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. HubbleClub Premium FreeTrial: $7.99 HubbleClub Premium Monthly Plan
  2. HubbleClub Standard monthly: $4.99 HubbleClub Standard monthly free trial
  3. HubbleClub Premium: $7.99 HubbleClub Premium Monthly Plan
  4. HubbleClub Premium Annual FT: $79.99 HubbleClub Premium Annual FreeTrail Plan
  5. HubbleClub Standard: $4.99 HubbleClub Standard
  6. HubbleClub Standard Annual: $49.99 HubbleClub Standard Annual Free trial
  7. PiP monthly add-on: $1.99 Picture in Picture Monthly add-on
  8. HubbleClub Premium Annually: $79.99 HubbleClub Premium Annually Plan
  9. HubbleClub Baby Drive 50GB: $2.99 HubbleClub Baby Drive 50GB
  10. Hubble Cry Detection FT: $2.99 Hubble Cry Detection FT