fix problems on Cape [iphone]

—— Run into issues on Cape? Get help pending when official support gets back to you!

Cape: Screen Time Master

Info:

company: Air Matters Network Pty Ltd

: https://getcape.app

: getcape.app

Chat with our AI-based Cape Support

🛠️ Common Cape Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cape freezes on password entry

Fix: 1. Force close the app: Double-tap the Home button (or swipe up from the bottom of the screen on newer iPhones) to view all open apps. Swipe... ⇲

Hidden apps still show in App Library

Fix: 1. Check your settings: Open the Cape app, go to the settings menu, and ensure that the option to hide apps is enabled. Sometimes, settings... ⇲

UI issue

Apps return to home screen after unhiding

Fix: 1. Ensure proper unhiding: When unhiding apps, make sure you follow the correct steps in the Cape app. Sometimes, a simple mistake in the pr... ⇲

Inconvenient access to hidden apps

Fix: 1. Create a shortcut: If the app allows, create a shortcut to access hidden apps more easily from your home screen or a folder. 2. Organize... ⇲

Unhiding apps causes disorganization

Fix: 1. Create folders: After unhiding apps, organize them into folders based on categories (e.g., Social, Games) to reduce clutter on your home... ⇲

Notifications issue

Notifications not silenced after hiding apps

Fix: 1. Check notification settings: Go to your iPhone settings, tap on 'Notifications', find the apps you have hidden, and adjust their notifica... ⇲

Customization issue

Inability to change app name

Fix: 1. Check for updates: Sometimes, features like renaming may be added in newer versions. Ensure your app is updated to the latest version fro... ⇲

Glitches issue

Glitches with App Store disappearing

Fix: 1. Restart your iPhone: A simple restart can often resolve temporary glitches with the App Store. 2. Check your internet connection: Ensure... ⇲

Privacy issue

Notes deleted without consent

Fix: 1. Check the 'Recently Deleted' folder: Open the Notes app and look for a 'Recently Deleted' folder. If your notes are there, you can recove... ⇲

Child mode unclear for personal protection

Fix: 1. Review the app's help section: Look for a help or FAQ section within the app that may provide guidance on using child mode effectively. 2... ⇲

Updates issue

Limited free features

Fix: 1. Explore the app: Sometimes, features may be hidden or not immediately visible. Explore all menus and settings to see if there are any fre... ⇲

Settings issue

Danger zone feature not available

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as features may be added in updates. 2. Explore settings: Look thr... ⇲

No option to hide apps from screen time

Fix: 1. Check Screen Time settings: Go to Settings > Screen Time and see if there are any options related to app visibility or restrictions that... ⇲

Bugs issue

Widget functionality broken after update

Fix: 1. Remove and re-add the widget: Long press on the widget and select 'Remove Widget'. Then, go to the widget gallery and re-add it to see if... ⇲

Security issue

Cape easily deleted without security prompt

Fix: 1. Enable restrictions: Go to Settings > Screen Time > Content & Privacy Restrictions. Enable restrictions and set a passcode to prevent acc... ⇲

Features issue