fix problems on Yoti [iphone]

—— Run into issues on Yoti? Get help pending when official support gets back to you!

Yoti - Your digital identity

Info:

company: Yoti Limited

: https://www.yoti.com/contact/

: www.yoti.com

Chat with our AI-based Yoti Support

🛠️ Common Yoti Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Frequent issues with ID scanning quality

Fix: Ensure that you are in a well-lit area when scanning your ID. Hold the ID steady and avoid any glare or reflections on the card. If the app... ⇲

1% of users had this problem

Complicated recovery process for locked accounts

Fix: Follow the in-app instructions carefully for account recovery. Make sure you have access to the email or phone number linked to your account... ⇲

1% of users had this problem

Support issue

Unresponsive customer support

Fix: Check the app for any FAQs or help sections that may provide answers to your questions. Sometimes, common issues are addressed there. OR... ⇲

Privacy issue

Poor handling of biometric data

Fix: Review the app's privacy policy to understand how your biometric data is being used and stored. Ensure that you are comfortable with their p... ⇲

Requires excessive personal information for verification

Fix: Review the information you are providing and ensure that it is only what is necessary for the verification process. Check the app's privacy... ⇲

Account issue

Inability to use provisional licenses for verification

Fix: Check if the app has updated its list of accepted documents. If provisional licenses are not accepted, consider using another form of ID tha... ⇲

Inconsistent verification requirements for different users

Fix: Check the app for any updates or notifications regarding changes in verification requirements. Sometimes, requirements may vary based on loc... ⇲

Limited acceptance of identification documents

Fix: Before starting the verification process, review the list of accepted documents in the app to ensure you have the right ID ready. OR If y... ⇲

Frequent account lockouts without clear reasons

Fix: Ensure that you are entering your login credentials correctly. Double-check for any typos or incorrect information. OR If you continue to... ⇲

High frustration levels among users during verification

Fix: Take breaks during the verification process if you feel overwhelmed. Sometimes stepping away can help clear your mind and reduce frustration... ⇲

Crashes issue

Yoti crashes during verification process

Fix: Ensure that your app is updated to the latest version available in the App Store. Updates often include bug fixes that can resolve crashing... ⇲

UI issue

Confusing user interface

Fix: Take your time to explore the app and familiarize yourself with its layout. Look for any tutorial or help sections that may guide you throug... ⇲

Slow issue

Slow processing of verification requests

Fix: Be patient, as verification times can vary based on demand. Ensure that you have submitted all required documents correctly to avoid delays.... ⇲

Settings issue

Unclear instructions for verification steps

Fix: Take screenshots of each step as you go through the verification process. This can help you identify where you are getting stuck and allow y... ⇲

Downloads issue

Unnecessary second app download for verification

Fix: Check if the second app is essential for the verification process. If it is, follow the instructions provided to download and install it.... ⇲

Compatibility issue

Does not support vertical ID cards

Fix: If you have a vertical ID card, try to rotate the card and take a photo in landscape mode. Ensure that the entire card is visible and well-l... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

58.8%

Good experience

38.4%

Neutral

2.8%

~ from our NLP analysis of 4,563 combined software ratings.

Switch to these Alternatives:

Testi Driving Cancellations UK

Driving Test Cancellations UK

Event Countdown - Calendar App

Digidentity Wallet

XDP

My Shift Planner - Calendar

universal tv remote app‎

Rotaready

Printt

Tesco Mobile Pay As You Go

Private Data Yoti collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- User Content
- Identifiers
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics