fix problems on The In [iphone]

—— Run into issues on The In? Get help pending when official support gets back to you!

The Information: Tech News

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company: The Information

: https://theinformation.zendesk.com/hc/en-us

: www.theinformation.com

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🛠️ Common The In Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No dark mode support

Fix: Check your iPhone settings to see if you can enable dark mode for the entire device. Go to Settings > Display & Brightness and select 'Dark'... ⇲

Poor iPad compatibility

Fix: Try using the iPhone version of the app on your iPad. Open the App Store, find the app, and download it. Once installed, you can run it in c... ⇲

UI issue

Articles open in browser instead of app

Fix: Check the app settings to see if there is an option to open articles within the app. If not, you may need to copy the article link and paste... ⇲

Clunky interface

Fix: Explore the app settings to see if there are options to customize the interface or layout to make it more user-friendly. OR Try to famili... ⇲

Missing widget for headlines

Fix: Check if the app has been updated to include widget support. Go to the App Store and see if there are any updates available. OR If the ap... ⇲

Formatting issues in app

Fix: Try adjusting the text size in the app settings or in your device settings (Settings > Display & Brightness > Text Size) to see if that reso... ⇲

Redirects to Slack for articles

Fix: If you are being redirected to Slack, check your app settings to see if there is an option to disable this feature or to change the default... ⇲

Slow issue

Lags when scrolling

Fix: Close any other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones)... ⇲

Freezing issue

The In freezes after emailing an article

Fix: Force close the app by swiping up from the bottom of the screen (or double-tapping the home button) and swiping the app off the screen. Then... ⇲

Customization issue

No option to save articles for later

Fix: Use the 'Share' feature to send articles to a note-taking app like Notes or Evernote, where you can save them for later reading. OR Consi... ⇲

Video issue

No native video player

Fix: If you encounter a video, try copying the link and opening it in a browser that supports video playback, such as Safari or Chrome. OR Che... ⇲

Compatibility issue

No landscape mode for iPad

Fix: Try rotating your iPad to see if the app automatically adjusts. If it doesn't, check if there is a lock on the orientation by swiping down f... ⇲

Ads issue

Upsell prompts after subscription

Fix: Look for an option in the app settings to disable notifications or upsell prompts. This may help reduce the frequency of these messages. O... ⇲

Payments issue

Auto-renewal without warning

Fix: Check your subscription settings in the App Store. Go to Settings > [your name] > Subscriptions and manage your subscriptions to turn off au... ⇲

Downloads issue

No offline reading option

Fix: Use the 'Share' feature to send articles to a note-taking app that allows offline access, such as Notes or Evernote. OR Consider using a... ⇲

Content issue

Limited event coverage

Fix: Check if there are any filters or settings in the app that limit the events displayed. Adjust these settings to broaden your coverage. OR... ⇲

Inconsistent sign-in experience

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲