fix problems on Elation Passport [iphone]

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—— Run into issues on Elation Passport ? Get help pending when official support gets back to you!

Elation Passport for Patients
Info:
company: Elation Health, Inc.
: http://www.elationpassport.com/faq
: www.elationpassport.com
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Compatibility issue

Limited interaction between different patient portals

Fix: Check if there are any settings within the app that allow you to link or manage multiple patient portals. Look for an 'Accounts' or 'Setting... ⇲

Limited functionality for doctors

Fix: Check if there are any updates or additional features that can be enabled in the app settings to enhance functionality for doctors. OR If... ⇲

Incompatibility with Safari browser

Fix: Try using a different web browser, such as Chrome or Firefox, to access the patient portal if Safari is not compatible. OR Clear the cach... ⇲
 
Crashes issue

Elation Passport crashes on certain devices

Fix: Ensure that your device is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If an update... ⇲
 
Messages issue

Generic error for message size limit

Fix: Check the size of the message you are trying to send. If it contains large attachments or lengthy text, try breaking it into smaller parts a... ⇲

No ability to set subject lines for messages

Fix: When composing a message, look for any options or settings that may allow you to add a subject line, even if it is not immediately visible.... ⇲
 
Account issue

Cannot manage multiple family accounts

Fix: Look for a 'Family Accounts' or 'Manage Accounts' feature in the app settings. If available, follow the prompts to add or manage family memb... ⇲
 
Security issue

No support for Face ID or Touch ID

Fix: Check the app settings to see if there is an option to enable biometric authentication. If not, you may need to use a password for login.... ⇲
 
UI issue

Send button obscured by status bar

Fix: Try rotating your device to landscape mode to see if the layout changes and the send button becomes visible. OR If the button remains obs... ⇲

Keyboard obscures message text

Fix: Try using the 'Hide Keyboard' option if available, or tap outside the text input area to dismiss the keyboard temporarily while you read the... ⇲

Poor user interface

Fix: Familiarize yourself with the app's layout and features. Sometimes, spending time exploring the app can help you find workarounds for usabil... ⇲

Elation Passport icon quality is poor

Fix: Check if there are any settings in the app or your device that allow you to adjust display quality or resolution. OR If the icon quality... ⇲
 
Notifications issue

Notifications not showing new messages

Fix: Check your notification settings for the app. Go to Settings > Notifications > Elation Passport for Patients and ensure that notifications a... ⇲
 
Downloads issue

No ability to download files on iOS

Fix: Check if the app has a built-in file viewer or if it allows you to open files in other apps. Look for an 'Open in...' option when viewing a... ⇲
 
Search issue

No text search feature

Fix: Check if there are any filters or sorting options in the app that can help you locate messages more easily, even if a direct search feature... ⇲
 
Login issue

Elation Passport does not remember login information

Fix: Ensure that you are selecting the option to remember your login information when you log in. If this option is not available, consider using... ⇲
 
Updates issue

No updates for over a year

Fix: Keep an eye on the app store for any future updates. Regularly check for updates to ensure you have the latest features and bug fixes. OR... ⇲
 
Slow issue

Elation Passport is slow and clunky

Fix: Try closing other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on new... ⇲
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 what users are saying
Bad experience
67.1%

Good experience
23.6%

Neutral
9.3%

~ from our NLP analysis of 313 combined software ratings.

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 Private Data Elation Passport collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics