fix problems on Japan Airlines [iphone]

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—— Run into issues on Japan Airlines? Get help pending when official support gets back to you!

Japan Airlines
Info:
company: Japan Airlines Co., Ltd.
: https://www.jal.co.jp/en/
Chat with our AI-based Japan Airlines Support
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Customization issue

No separate field for middle name

Fix: When entering your name, use the first name field for both your first and middle names. For example, if your name is John Michael Smith, ent... ⇲

No option to edit personal information easily

Fix: Navigate to the 'Profile' or 'Account Settings' section of the app. Look for an 'Edit' option next to your personal information to make chan... ⇲
 
UI issue

Requires excessive information to retrieve bookings

Fix: Keep a record of your booking reference numbers and personal details in a secure location for quick access when retrieving bookings. This ca... ⇲

Inconsistent flight number formats

Fix: When searching for flights, try to standardize the format you use (e.g., always include the airline code and number). This may help in retri... ⇲

Embedded web pages cause confusion

Fix: If you encounter an embedded web page that is confusing, try switching to the full browser view by selecting the option to open the page in... ⇲

User interface is not intuitive

Fix: Take some time to explore the app and familiarize yourself with its layout. Consider creating a list of frequently used features for quick a... ⇲

Cannot manage multiple reservations easily

Fix: Use the 'My Trips' or 'Manage Bookings' section to view all your reservations in one place. Make sure you are logged into the correct accoun... ⇲
 
Loading issue

Japan Airlines runs in circles without displaying flights

Fix: Clear the app cache by going to your iPhone settings, selecting the Japan Airlines app, and choosing 'Clear Cache' if available. This can he... ⇲
 
Compatibility issue

Limited functionality for international users

Fix: Check if there are specific settings in the app that allow you to switch to an international mode or language that may enhance functionality... ⇲

Cannot book domestic flights from overseas

Fix: If you are overseas and need to book a domestic flight, try using the Japan Airlines website instead of the app, as it may have different fu... ⇲
 
Bugs issue

Check-in process is buggy

Fix: Before checking in, ensure your app is updated to the latest version. If issues persist, try checking in through the Japan Airlines website... ⇲

Japan Airlines fails to show existing reservations

Fix: Ensure you are logged into the correct account associated with your reservations. Double-check your login credentials if you are having trou... ⇲
 
Slow issue

Slow loading times

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if loading tim... ⇲
 
Notifications issue

Notifications are unreliable

Fix: Check your notification settings in the app and ensure they are enabled. Go to your iPhone settings, find the Japan Airlines app, and ensure... ⇲

No option for setting up notifications for non-members

Fix: If you are not a member, check if there is a guest user option that allows you to receive notifications. If not, consider signing up for a f... ⇲
 
Support issue

No clear contact options for support

Fix: Look for a 'Help' or 'Support' section within the app, which may provide FAQs or contact options. If not, check the Japan Airlines website f... ⇲
 
Payments issue

Payment format does not accommodate middle initials

Fix: When entering your name for payment, use the first name field for both your first and middle initials. For example, enter 'John M' in the fi... ⇲
 
Settings issue

Past flight information cannot be cleared

Fix: Check if there is an option in the app settings to clear past flight history or reset your account preferences. OR If no option exists, c... ⇲
 
Network issue

Japan Airlines often indicates offline status incorrectly

Fix: Check your internet connection and try toggling Airplane mode on and off to reset the connection. This can help the app recognize your onlin... ⇲
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 what users are saying
Good experience
90.6%

Bad experience
6.1%

Neutral
3.3%

~ from our NLP analysis of 7,809 combined software ratings.

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 Private Data Japan Airlines collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Browsing History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics
    • Other Data