fix problems on ShopWSS [iphone]

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—— Run into issues on ShopWSS? Get help pending when official support gets back to you!

ShopWSS
Info:
company: WSS/Eurostar, Inc.
: https://www.shopwss.com
: www.shopwss.com
Chat with our AI-based ShopWSS Support
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Account issue

Inconsistent password requirements between app and website

Fix: Review the password requirements on both platforms. Make sure that your password meets the criteria set by both the app and the website. If... ⇲

Cart items lost upon signing out

Fix: Before signing out, make sure to save your cart items. Some apps have a 'Save Cart' feature that allows you to save your items for later. Lo... ⇲
 
Updates issue

ShopWSS does not update rewards points

Fix: Check if there is a refresh option within the rewards section of the app. Sometimes, manually refreshing the page can update your points. Lo... ⇲
 
Login issue

Difficulties logging in and resetting password

Fix: Ensure that you are entering the correct email and password. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Search issue

Filters reset during searches

Fix: After applying filters, make sure to click on the 'Apply' button if available. This will ensure that your filters are saved during the searc... ⇲

Limited product availability in search

Fix: Try broadening your search terms. Use general keywords instead of specific ones to see if more products appear in the search results. OR... ⇲
 
UI issue

ShopWSS design is not user-friendly

Fix: Familiarize yourself with the app layout. Spend some time exploring different sections to understand where everything is located. This can h... ⇲

Poor navigation and layout

Fix: Take some time to explore the app's layout. Familiarize yourself with the main sections and features to improve your navigation experience.... ⇲
 
Loading issue

ShopWSS does not load order history

Fix: Check your internet connection. A weak connection can prevent the app from loading data. Try switching to Wi-Fi or moving to an area with be... ⇲
 
Support issue

Issues with customer service response

Fix: If you are having trouble reaching customer service, try using different communication methods such as email, chat, or social media. Sometim... ⇲
 
Crashes issue

ShopWSS crashes or goes blank during sign-in

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for ShopWSS, and check for any available updates. Install... ⇲
 
Messages issue

No confirmation emails for orders

Fix: Check your spam or junk email folder. Sometimes, confirmation emails can be filtered there. If you find it, mark it as 'Not Spam' to ensure... ⇲

No return number received for exchanges

Fix: Check your email for any correspondence regarding your return. Sometimes, return numbers are sent in a follow-up email after the initial ord... ⇲
 
Tracking issue

Inability to track orders effectively

Fix: Make sure you are logged into the correct account where the order was placed. This is crucial for tracking your orders accurately. OR If... ⇲
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 what users are saying
Good experience
81.6%

Bad experience
15.2%

Neutral
3.1%

~ from our NLP analysis of 1,148 combined software ratings.

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 Private Data ShopWSS collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Sensitive Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics