fix problems on Kolex Collectibles [iphone]

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—— Run into issues on Kolex Collectibles? Get help pending when official support gets back to you!

Kolex Collectibles
Info:
company: Kolex, Inc.
: https://support.kolex.gg/
: kolex.gg
Chat with our AI-based Kolex Collectibles Support
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Gameplay issue

Limited number of teams

Fix: Explore the possibility of creating custom teams or leagues within the app if available. This can enhance your experience by allowing you to... ⇲

Difficult management of duplicate cards

Fix: Utilize any sorting or filtering options within the app to group duplicate cards together. This can make it easier to manage them. OR Cre... ⇲

Leveling issues with cards

Fix: Review the leveling requirements for each card. Ensure you are meeting all criteria before attempting to level up. OR Participate in even... ⇲

No easy way to sell duplicate cards

Fix: Look for any in-app options for trading or selling cards. Some apps have hidden features that allow for this, so explore the menus thoroughl... ⇲

Difficulties completing quests

Fix: Review the quest requirements carefully. Sometimes, quests have specific conditions that need to be met, so ensure you understand them fully... ⇲

Limited ways to earn packs

Fix: Participate in daily challenges or events that may offer packs as rewards. Check the app regularly for new opportunities. OR Engage with... ⇲

Lack of team variety

Fix: Engage with community events or challenges that may introduce new teams or players temporarily. OR Consider creating custom teams or leag... ⇲

PVE mode issues

Fix: Review the requirements for PVE mode carefully to ensure you are meeting all conditions for success. OR Engage with community forums to f... ⇲

Need for cap space management

Fix: Review the app's guidelines on cap space management to understand how to optimize your roster effectively. OR Engage with community discu... ⇲
 
Updates issue

Marketplace update issues

Fix: Refresh the marketplace by pulling down on the screen to reload the data. This can sometimes resolve temporary glitches or delays in updates... ⇲
 
Loading issue

Slow card loading

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the loading speed improves. If on Wi-Fi, try re... ⇲
 
Bugs issue

Frequent bugs

Fix: Regularly check for app updates in the App Store. Developers often release fixes for known bugs, so keeping the app updated is crucial. OR... ⇲

Roster errors during games

Fix: Before starting a game, double-check your roster to ensure all players are correctly assigned. Make adjustments as necessary. OR If error... ⇲

Bugs affecting currency redemption

Fix: Check for app updates that may address known bugs. Keeping the app updated is crucial for smooth operation. OR Try restarting the app or... ⇲
 
Payments issue

Payment issues with card packs

Fix: Verify your payment method in the App Store settings. Ensure that your payment information is up to date and that there are no issues with y... ⇲

Market cut discrepancies

Fix: Keep track of market trends and prices for cards. This can help you understand the market better and make informed decisions. OR Engage w... ⇲

Limited earning opportunities without payment

Fix: Focus on completing daily challenges and events that offer rewards without requiring payment. This can help you earn packs and resources.... ⇲
 
Slow issue

Laggy performance

Fix: Close any unnecessary background applications to free up memory and processing power. This can help improve the app's performance. OR Con... ⇲

Animation lag

Fix: Lower the graphics settings if the app allows it. This can help improve performance and reduce lag during animations. OR Close other apps... ⇲
 
Audio issue

Lack of sound effects

Fix: Check the app's sound settings to ensure that sound effects are enabled. Sometimes, they can be muted or turned off accidentally. OR Rest... ⇲
 
Freezing issue

Stuck on tutorial screen

Fix: Try restarting the app. If the tutorial is stuck, a restart may allow you to bypass the issue. OR If restarting doesn't work, try uninsta... ⇲
 
Privacy issue

No Terms of Service

Fix: Check the app's official website or help section for any legal documents or terms of service that may not be directly accessible in the app.... ⇲
 
Security issue

Banning without clear rules

Fix: Review the app's community guidelines or rules if available. Understanding the rules can help you avoid unintentional violations. OR Enga... ⇲
 
Features issue

Lack of physical card scanning

Fix: Use a third-party app that allows for scanning and managing physical cards. This can help you keep track of your collection outside the app.... ⇲
 
Battery issue

High battery consumption

Fix: Reduce the app's background activity by going to your iPhone settings, selecting the app, and disabling background app refresh. OR Lower... ⇲
 
Crashes issue

Kolex Collectibles crashes when watching ads

Fix: Ensure your app is updated to the latest version, as updates often fix bugs related to crashes. OR Try clearing the app cache or data if... ⇲
 
UI issue

Compact design hindering navigation

Fix: Familiarize yourself with the app's layout and features. Sometimes, spending time exploring can help you navigate more efficiently. OR Ad... ⇲

No overview of owned cards

Fix: Check if there is a dedicated section in the app for your collection. Some apps have a 'My Cards' or 'Collection' tab that provides an overv... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
84.3%

Bad experience
8.8%

Neutral
6.8%

~ from our NLP analysis of 396 combined software ratings.

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 Private Data Kolex Collectibles collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Diagnostics

  Cost of Subscriptions
  1. Superior Bundle: $4.99 an Epics bundle
  2. HypeTrain Bundle: $9.99 Bundle for Epics
  3. Starter Bundle: $0.99 an Epics bundle
  4. 0.99 Worth of Epicoins: $0.99 0.99 Worth of Epicoins to spend on epics
  5. Mega Epic Bundle: $19.99 Mega Epic Bundle Sold in the Epics Store
  6. Superior Bundle: $9.99 an Epics bundle
  7. $99.99 Bundle: $99.99 an Epics bundle
  8. Mega Starter Bundle: $1.99 an Epics bundle
  9. 9.99 Worth of Epicoins: $9.99 9.99 Worth of Epicoins to spend on Epics
  10. 4.99 Worth of Epicoins: $4.99 4.99 Worth of Epicoins to spend on Epics