fix problems on OS Maps [iphone]

—— Run into issues on OS Maps? Get help pending when official support gets back to you!

OS Maps: Walk, Hike, Run, Bike

Info:

company: Ordnance Survey

: https://www.ordnancesurvey.co.uk/shop/os-maps-support.html

: osmaps.co.uk

Chat with our AI-based OS Maps Support

🛠️ Common OS Maps Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Unable to log in after initial setup

Fix: 1. Ensure that you are using the correct username and password. Double-check for any typos or case sensitivity. 2. If you have forgotten you... ⇲

Frequent re-login required

Fix: 1. Check your app settings to see if there is an option to stay logged in or remember your credentials. Enable this feature if available. 2.... ⇲

Network issue

Offline maps unreliable

Fix: 1. Before heading out, ensure that you have downloaded the maps for the areas you plan to visit. Go to the map section, select the area, and... ⇲

Requires internet connection for some features

Fix: 1. Identify which features require an internet connection and plan accordingly. Download necessary maps and data before going offline. 2. Ch... ⇲

Crashes issue

OS Maps crashes when loading saved routes

Fix: 1. Ensure that the app is updated to the latest version, as updates often include bug fixes. 2. Restart your iPhone to clear any temporary i... ⇲

Downloads issue

Slow map downloads

Fix: 1. Check your internet connection speed. If you are on a slow network, try switching to a faster Wi-Fi connection. 2. Clear any unnecessary... ⇲

UI issue

Maps truncated when zooming

Fix: 1. Ensure that you are using the latest version of the app, as updates may fix rendering issues. 2. Try adjusting the zoom level gradually i... ⇲

Support issue

Technical support issues unresolved

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Look for community forums or user groups where you can find solut... ⇲

Payments issue

In-app subscription duration inconsistent

Fix: 1. Review your subscription details in the app settings to confirm the duration and renewal date. 2. If you notice discrepancies, try loggin... ⇲

Customization issue

Limited ability to save locations

Fix: 1. Explore the app settings to see if there are options to enable location saving or favorites. 2. If the app allows, try creating folders o... ⇲

Bugs issue

Bugs and glitches in functionality

Fix: 1. Regularly check for app updates, as developers often release patches for known bugs. 2. Clear the app cache and data to resolve any tempo... ⇲

Account issue

Domain and session handling issues

Fix: 1. Clear your browser cache and cookies if you are accessing the app through a web interface. 2. Ensure that your app is updated to the late... ⇲

Compatibility issue

Lack of integration with existing hiking guides

Fix: 1. Check if the app has an import feature for external hiking guides or GPX files. If so, use this feature to integrate your guides. 2. Look... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.4%

Bad experience

2.6%

Neutral

2.0%

~ from our NLP analysis of 303 combined software ratings.

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Private Data OS Maps collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics

Cost of Subscriptions

1 month: $4.99 Subscription to OS Maps premium features
12 months: $28.99 Subscription to OS Maps premium features