fix problems on CuboAi Smart Ba [iphone]

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—— Run into issues on CuboAi Smart Ba? Get help pending when official support gets back to you!

CuboAi Smart Baby Monitor
Info:
company: Yunyun Co., Ltd.
: https://help.getcubo.com
: help.getcubo.com
Chat with our AI-based CuboAi Smart Ba Support
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Video issue

Inconsistent video playback

Fix: 1. Check your internet speed using a speed test app. A minimum of 2 Mbps is recommended for smooth video playback. 2. If your speed is low,... ⇲

Rewind/forward function does not work properly

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store. 2. Restart the app and try using the rewind/... ⇲
 
Notifications issue

Excessive notifications

Fix: 1. Open the CuboAi app and go to Settings. 2. Look for Notification settings and adjust the frequency or types of notifications you receive.... ⇲
 
Customization issue

Limited lullaby selection

Fix: 1. Check for app updates in the App Store. Sometimes, new lullabies are added in updates. 2. Consider using a separate music app to play lul... ⇲
 
Audio issue

Background audio stops working

Fix: 1. Ensure that the app has permission to run in the background. Go to Settings > CuboAi and enable Background App Refresh. 2. Check your iPh... ⇲

Sound glitches in dual monitor mode

Fix: 1. Ensure both monitors are updated to the latest firmware. 2. Restart both monitors and the app. OR 1. Try using one monitor at a time t... ⇲
 
Crashes issue

CuboAi Smart Ba crashes upon opening

Fix: 1. Force close the app and restart your iPhone. 2. If the issue persists, uninstall the app and reinstall it from the App Store. OR 1. Ch... ⇲
 
Loading issue

Delayed live stream

Fix: 1. Check your internet connection speed and stability. A weak connection can cause delays. 2. Restart your router and reconnect the monitor... ⇲
 
Payments issue

Subscription required for certain features

Fix: 1. Review the features available in the free version and consider if they meet your needs. 2. If you want premium features, evaluate the sub... ⇲
 
Screen issue

Split screen functionality fails

Fix: 1. Ensure that your iPhone supports split screen functionality. This feature is available on iPhone models with iOS 14 and above. 2. Restart... ⇲
 
Updates issue

CuboAi Smart Ba updates break existing features

Fix: 1. If an update causes issues, try uninstalling the app and reinstalling the previous version if possible. 2. Monitor the app for future upd... ⇲
 
Slow issue

Slow and glitchy app performance

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage, find the CuboAi app, and select 'Offload App'. 2. Restart your iPhon... ⇲
 
Network issue

Inability to connect to video stream

Fix: 1. Check your Wi-Fi connection and ensure the monitor is within range. 2. Restart the monitor and your router. OR 1. Reinstall the app an... ⇲

Frequent disconnections from WiFi

Fix: 1. Move the monitor closer to the router to improve signal strength. 2. Restart your router and check for firmware updates. OR 1. Change... ⇲
 
Camera issue

Limited AI functionality for face detection

Fix: 1. Ensure the app is updated to the latest version, as updates may improve AI features. 2. Check the camera positioning to ensure it has a c... ⇲
 
Support issue

Poor customer support responses

Fix: 1. Check the app for a FAQ or help section that may address your concerns. 2. Use community forums or user groups for additional support.... ⇲

Long wait times for replacements

Fix: 1. Keep track of your replacement request and follow up periodically for updates. 2. Consider asking for expedited shipping if available.... ⇲
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 what users are saying
Bad experience
53.1%

Good experience
41.8%

Neutral
5.2%

~ from our NLP analysis of 213 combined software ratings.

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 Private Data CuboAi Smart Ba collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. CuboAi Care Ultimate Monthly: $7.99 Full access for the best care of your baby.
  2. CuboAi Care Ultimate Annual: $79.99 Full access for the best care of your baby.
  3. Cubo Ai Care Premium Monthly: $4.99 Full access for the best care of your baby.
  4. Cubo Ai Care Premium Annual: $49.99 Full access for the best care of your baby.