fix problems on Ascension One [iphone]

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—— Run into issues on Ascension One? Get help pending when official support gets back to you!

Ascension One
Info:
company: Ascension Health
: https://ascensionid-custom-ui.pub.cloud-03.pcf.ascension.org/custom-ui/en/termsofuseandprivacypolicy-v2.html
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Glitches issue

Glitches during account setup

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection. If it's weak, try moving closer to your router or swit... ⇲
 
Login issue

Inconsistent login process

Fix: 1. Ensure you are using the correct login credentials: Double-check your username and password for any typos. If you have forgotten your pas... ⇲

Difficulties with password reset

Fix: 1. Ensure you are using the correct email address: Double-check that you are entering the email associated with your account when requesting... ⇲
 
Security issue

Fails to verify identity

Fix: 1. Double-check the information you are entering: Ensure that all personal information matches exactly what is on your identification docume... ⇲
 
Messages issue

Cannot message provider

Fix: 1. Check for app updates: Go to the App Store and ensure you have the latest version of the app, as updates may fix messaging issues. 2. Loo... ⇲
 
UI issue

Ascension One does not display test results

Fix: 1. Refresh the app: Pull down on the screen to refresh the content. This can help load any new data, including test results. 2. Check your i... ⇲
 
Privacy issue

Requires excessive personal information

Fix: 1. Review the information requested: Check if all the requested information is necessary for your use of the app. If not, consider providing... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize the app's help section: Many apps have a built-in help or FAQ section that can provide answers to common issues without needing t... ⇲
 
Updates issue

Ascension One is often down for maintenance

Fix: 1. Check the app's status page: If available, look for a status page on the app's website to see if there are any known outages or maintenan... ⇲
 
Slow issue

Slow to update information

Fix: 1. Refresh the app: Pull down on the screen to refresh the content and see if the information updates. 2. Check your internet connection: En... ⇲
 
Bugs issue

Repeated requests for the same information

Fix: 1. Ensure you are completing all required fields: Double-check that you have filled out all necessary information correctly to avoid repeate... ⇲
 
Syncing issue

Inability to link accounts

Fix: 1. Ensure you are using the correct login credentials for each account: Double-check that you are entering the right information for the acc... ⇲
 
Freezing issue

Ascension One freezes during use

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off, then press the pow... ⇲
 
Compatibility issue

Limited functionality compared to competitors

Fix: 1. Explore all features: Make sure you are familiar with all the features the app offers. Sometimes, users may overlook functionalities that... ⇲
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 what users are saying
Good experience
93.9%

Bad experience
4.5%

Neutral
1.7%

~ from our NLP analysis of 960 combined software ratings.

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 Private Data Ascension One collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics