fix problems on Banfield Pet Hospital [iphone]

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—— Run into issues on Banfield Pet Hospital? Get help pending when official support gets back to you!

Banfield Pet Hospital
Info:
company: Banfield Pet Hospital
: http://www.banfield.com/about-us/contact-us
: www.banfield.com
Chat with our AI-based Banfield Pet Hospital Support
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Security issue

Fingerprint and facial recognition do not work

Fix: 1. Enable Face ID/Touch ID: Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that the feature is enabled for the Banf... ⇲
 
Loading issue

Images fail to load

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that res... ⇲
 
Bugs issue

Appointment scheduling often fails

Fix: 1. Check Availability: Ensure that you are selecting a date and time that is available. Sometimes, the app may not show all available slots.... ⇲

Limited functionality for managing appointments

Fix: 1. Use the Website: For more comprehensive appointment management, consider using the Banfield website, which may offer more features than t... ⇲
 
Customization issue

Cannot edit pet names or delete deceased pets

Fix: 1. Check App Settings: Go to the pet profile section and look for an 'Edit' option. If it’s not available, this may be a limitation of the a... ⇲
 
Account issue

Banfield Pet Hospital does not remember passwords

Fix: 1. Enable Password Autofill: Go to Settings > Passwords and ensure that 'AutoFill Passwords' is enabled. This will help the app remember you... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check Internet Speed: Use a speed test app to check your internet connection. If it’s slow, try switching to a different network. 2. Clea... ⇲
 
UI issue

Inability to view vaccination history

Fix: 1. Check Pet Profile: Ensure you are looking in the correct section of your pet's profile for vaccination history. 2. Use the Website: If th... ⇲
 
Network issue

Chat feature does not connect to local Banfield staff

Fix: 1. Check App Settings: Ensure that you have allowed the app to access your location, which may help connect you to local staff. 2. Use the W... ⇲
 
Notifications issue

Notifications for wellness plan expiration missing

Fix: 1. Check Notification Settings: Go to your iPhone Settings > Notifications > Banfield app and ensure notifications are enabled. 2. Update Ap... ⇲
 
Syncing issue

Inconsistent appointment visibility

Fix: 1. Refresh the App: Close and reopen the app to refresh the appointment list. 2. Check Filters: Ensure that you are not applying any filters... ⇲
 
Login issue

Banfield Pet Hospital logs out unexpectedly

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates may fix logout issues. 2. Check for Background App Refresh... ⇲
 
Uploads issue

Image uploads in vet chat do not work

Fix: 1. Check File Size: Ensure that the images you are trying to upload are within the size limits set by the app. 2. Restart the App: Close the... ⇲
 
Support issue

Poor customer service response times

Fix: 1. Use In-App Support: If available, use the in-app support feature to submit your inquiries, as this may be prioritized. 2. Check FAQs: Loo... ⇲
 
Privacy issue

Limited access to pet health records

Fix: 1. Use the Website: For more comprehensive access to pet health records, log into the Banfield website, which may provide more detailed info... ⇲
 
Payments issue

Auto-pay only for payments

Fix: 1. Set Reminders: If auto-pay is not an option you want to use, set manual reminders in your calendar for payment due dates. 2. Use the Webs... ⇲

Late fees for payment issues

Fix: 1. Set Up Payment Reminders: Use your phone's calendar or reminder app to set alerts for payment due dates to avoid late fees. 2. Review Pay... ⇲
 
Settings issue

Inability to set up drop-off appointments easily

Fix: 1. Use the Website: If the app does not allow easy drop-off appointment scheduling, try using the Banfield website, which may have a more st... ⇲
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 what users are saying
Good experience
95.9%

Bad experience
2.2%

Neutral
1.9%

~ from our NLP analysis of 88,653 combined software ratings.

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 Private Data Banfield Pet Hospital collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • User Content
    • Usage Data
    • Diagnostics
    • Other Data