fix problems on Monal [iphone]

—— Run into issues on Monal? Get help pending when official support gets back to you!

Monal - XMPP Chat

Info:

company: Molitor und Dietzel, Inh. Thilo Molitor

: https://monal-im.org/support/

: monal-im.org

Chat with our AI-based Monal Support

🛠️ Common Monal Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Monal crashes frequently

Fix: 1. Update the app: Go to the App Store, search for Monal, and check if there is an update available. If so, install it as updates often fix... ⇲

Flashing and UI glitches

Fix: 1. Restart the app: Close Monal completely by swiping it away in the app switcher, then reopen it. This can resolve temporary UI issues. 2.... ⇲

Notifications issue

Notifications not working properly

Fix: 1. Check notification settings: Go to Settings > Notifications > Monal and ensure that 'Allow Notifications' is enabled. Also, check if the... ⇲

Message deletion sends spam notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > Monal and adjust the settings to minimize notifications for message deletio... ⇲

Push notifications not displaying new messages

Fix: 1. Check notification settings: Go to Settings > Notifications > Monal and ensure that 'Allow Notifications' is enabled and that the alert s... ⇲

Bugs issue

MUCs not functioning correctly

Fix: 1. Check your connection: Ensure you have a stable internet connection, as MUCs (Multi-User Chats) require a reliable connection to function... ⇲

Online user list inaccurate

Fix: 1. Refresh the contact list: Pull down on the user list to refresh it. This can help update the online status of users. 2. Check your connec... ⇲

Network issue

Connection drops unexpectedly

Fix: 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi or cellular network. If using Wi-Fi, try moving closer to the... ⇲

Frequent disconnections

Fix: 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi or cellular network. If using Wi-Fi, try moving closer to the... ⇲

UI issue

Keyboard covers reply message

Fix: 1. Adjust keyboard settings: Go to Settings > General > Keyboard and toggle off 'Enable Keyboards' to see if it resolves the issue. 2. Use l... ⇲

Messages issue

No option to delete all messages

Fix: 1. Manually delete messages: Go to each chat, swipe left on the message, and tap 'Delete'. This is currently the only way to clear messages... ⇲

Inability to copy received messages

Fix: 1. Long press on the message: Try long-pressing the message to see if a copy option appears. If not, this feature may not be supported curre... ⇲

Security issue

Issues with self-signed certificates

Fix: 1. Check certificate settings: Go to the app settings and ensure that self-signed certificates are allowed if there is an option for it. 2.... ⇲

Obsolete encryption protocol

Fix: 1. Check for updates: Ensure you are using the latest version of Monal, as updates may include support for newer encryption protocols. 2. Ch... ⇲

OMEMO not functioning properly

Fix: 1. Check your settings: Ensure that OMEMO is enabled in the app settings if there is an option for it. 2. Update the app: Make sure you are... ⇲

Audio issue

Voice calls feature broken

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as voice calls require a good connection to function proper... ⇲

Slow issue

Slow message delivery

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection, as slow connections can lead to delayed message de... ⇲

Settings issue

Sound settings malfunction

Fix: 1. Check sound settings: Go to Settings > Sounds & Haptics and ensure that the volume is turned up and that the ringer switch is not set to... ⇲

Customization issue

No disappearing messages feature

Fix: 1. Use a different messaging app: If disappearing messages are essential, consider using another messaging app that supports this feature un... ⇲

Loading issue

Long initial load time

Fix: 1. Restart the app: Close Monal completely and reopen it to see if it improves the load time. 2. Clear app cache: Go to Settings > General >... ⇲

Crashes issue

Crashes when sending messages

Fix: 1. Update the app: Go to the App Store, search for Monal, and check if there is an update available. Install it as updates often fix bugs th... ⇲