fix problems on TrueID [iphone]

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—— Run into issues on TrueID? Get help pending when official support gets back to you!

TrueID: #1 Smart Entertainment
Info:
company: True Digital Group Co., Ltd.
: https://bit.ly/2OWj9pM
: home.trueid.net
Chat with our AI-based TrueID Support
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Ads issue

Mobile pop-up ads in the app

Fix: Check if there is an option in the app settings to disable ads or switch to a premium version that offers an ad-free experience. Look for a... ⇲

Ads shown despite subscription

Fix: Log out of your account and then log back in to refresh your subscription status. Sometimes, the app needs to re-sync your account informati... ⇲

Inability to skip ads

Fix: Look for any settings within the app that may allow you to adjust ad preferences. Some apps offer options to skip ads after a certain durati... ⇲
 
Crashes issue

TrueID crashes and hangs

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for TrueID, and check for any available updates. Install... ⇲

TrueID frequently crashes

Fix: Uninstall and reinstall the app. This can help clear any corrupted data that may be causing the crashes. To do this, press and hold the app... ⇲
 
Slow issue

Slow loading times

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the loading times improve. If using Wi-Fi, try restarting you... ⇲
 
Compatibility issue

Cannot AirPlay or connect via HDMI

Fix: Ensure that both your iPhone and the AirPlay device (like Apple TV) are connected to the same Wi-Fi network. Check your Wi-Fi settings to co... ⇲

Not available on Apple TV

Fix: Use AirPlay to stream content from your iPhone to your Apple TV. Open TrueID on your iPhone, select the content you want to watch, and tap t... ⇲
 
UI issue

Horrible user interface

Fix: Explore the app settings to see if there are any options to customize the interface or layout to your preference. Look for themes or display... ⇲
 
Login issue

Difficult login process

Fix: Ensure that you are entering the correct credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it eas... ⇲
 
Syncing issue

Requires constant resyncing with Wi-Fi

Fix: Check your Wi-Fi settings and ensure that your device is not set to go into low power mode or sleep mode, which can disrupt the connection.... ⇲
 
Content issue

Limited content options

Fix: Explore other streaming services that may offer a wider range of content. Consider subscribing to additional platforms that complement TrueI... ⇲

No TCM channel available

Fix: Look for alternative streaming services that offer the TCM channel. Research other apps or platforms that may include TCM in their lineup.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.6%

Bad experience
2.4%

Neutral
1.9%

~ from our NLP analysis of 1,398 combined software ratings.

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Workpoint

 Private Data TrueID collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. TrueID Plus Monthly: $1.99 TrueID Plus Monthly THB 59
  2. TrueID+ Monthly No Promotions: $1.99 TrueID Plus Monthly No Promotions
  3. TVS NOW Standard: $7.49 TVS NOW Standard - 249 THB
  4. TVS NOW Premium: $13.49 TVS NOW Premium - 449 THB
  5. TVS Now Lite: $3.49 TVS Now Lite - 119 THB
  6. TrueVisions NOW Platinum: $40.99 TrueVisions NOW Platinum monthly 1500 THB
  7. TVS NOW Gold: $26.99 TVS NOW Gold monthly 1000 THB
  8. UFC Monthly 199 THB: $5.99 UFC Monthly recurring 199 THB
  9. True 5G Xclusive: $2.99 True 5G Xclusive Monthly 99 THB
  10. Tennis: $9.99 Tennis Monthly package 399 THB per month