fix problems on Dr. Panda [iphone]

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—— Run into issues on Dr. Panda? Get help pending when official support gets back to you!

Dr. Panda - Learn & Play
Info:
company: Dr. Panda Ltd
: https://drpanda.zendesk.com/hc
: drpanda.com
Chat with our AI-based Dr. Panda Support
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Crashes issue

Dr. Panda crashes on startup

Fix: First, ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If the... ⇲
 
Support issue

In-app support is only in Mandarin

Fix: If you encounter issues and need support, use a translation app to help you understand the Mandarin support options. Apps like Google Transl... ⇲
 
Freezing issue

Frequent freezing and crashing during use

Fix: To reduce freezing, close other apps running in the background. Double-tap the home button (or swipe up from the bottom on newer models) and... ⇲
 
Payments issue

Confusing subscription model

Fix: Take time to read through the app's subscription options carefully. Create a list of what each tier offers and compare them to your child's... ⇲

Limited free content

Fix: Maximize the use of the free content by creating a structured play schedule. Rotate through the available free activities to keep your child... ⇲

Lack of clear cost information in app description

Fix: Before downloading any app, research it online to find reviews that mention pricing details. User reviews often provide insights into hidden... ⇲

Recurrent billing issues

Fix: Regularly check your subscription status in your Apple ID settings. Go to Settings > [your name] > Subscriptions to manage your subscription... ⇲

Limited activities without subscription

Fix: Focus on the free activities available and create a fun learning environment around them. Use the app as a supplement to other educational r... ⇲
 
Ads issue

Dark patterns to encourage purchases

Fix: Educate your child about in-app purchases and the importance of making informed decisions. Discuss with them how to recognize when an app is... ⇲
 
Privacy issue

Inappropriate content for children

Fix: Regularly monitor the content your child is accessing within the app. Engage with them during playtime to ensure they are not exposed to ina... ⇲
 
Glitches issue

Glitches and bugs in gameplay

Fix: If you encounter glitches, try restarting the app or your device. This can often resolve temporary issues. Additionally, ensure that the app... ⇲
 
Gameplay issue

Overwhelming for young children

Fix: Limit the amount of time your child spends on the app each session. Set a timer for 15-20 minutes to prevent them from feeling overwhelmed a... ⇲
 
Bugs issue

Inconsistent performance after payment

Fix: If you experience performance issues after subscribing, try logging out and back into your account within the app. This can sometimes refres... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
71.6%

Bad experience
21.3%

Neutral
7.1%

~ from our NLP analysis of 1,146 combined software ratings.

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 Private Data Dr. Panda collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Monthly Subscription: $5.99 Monthly access to all activities and content
  2. Monthly Subscription: $5.99 Monthly access to all activities and content
  3. Annual Subscription: $39.99 Complete access to all content for your child
  4. Annual Subscription: $39.99 Complete access to all content for your child
  5. Annual Subscription: $39.99 Unlimited access to all content for one year
  6. Half Year Subscription: $29.99 Complete access to all content for your child
  7. Half year subscription: $29.99 Unlock all content for 6 months!
  8. Annual Subscription: $39.99 Full access to all content for your child