fix problems on Иви [iphone]

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—— Run into issues on Иви? Get help pending when official support gets back to you!

Иви: сериалы, кино, спорт, ТВ
Info:
company: Ivi.ru LLC
: http://ask.ivi.ru
: www.ivi.tv
Chat with our AI-based Иви Support
   Hello! How can I assist you?  

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Glitches issue

Frequent glitches and freezing during playback

Fix: Ensure that your app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll to see if Иви has an update... ⇲
 
Settings issue

Lack of separation between adult and kids content

Fix: Use the parental controls on your iPhone to restrict access to certain content. Go to Settings > Screen Time > Content & Privacy Restriction... ⇲
 
Customization issue

Limited content selection

Fix: Regularly check for new content updates within the app. Content libraries are often updated, and new titles may be added that suit your inte... ⇲
 
Slow issue

Slow performance after updates

Fix: Clear the app's cache and data. Go to Settings > General > iPhone Storage, find Иви, and select 'Offload App' to clear temporary files witho... ⇲
 
Login issue

Login issues despite successful attempts

Fix: Reset your password to ensure there are no issues with your login credentials. Use the 'Forgot Password' option on the login screen to creat... ⇲
 
Updates issue

Removal of titles without notice

Fix: Keep an eye on the app's announcements or updates section for any news regarding content changes. This can help you stay informed about what... ⇲
 
Payments issue

High subscription cost relative to content offered

Fix: Evaluate your viewing habits and consider if the subscription is worth it for you. If not, explore other streaming services that may offer b... ⇲

Unclear trial subscription terms

Fix: Review the terms and conditions of the trial subscription within the app or on the website. This can provide clarity on billing and cancella... ⇲
 
Support issue

Poor customer service regarding refunds

Fix: Document your communication with customer service, including dates and details of your requests. This can help if you need to escalate the i... ⇲
 
Account issue

Disappearing subscription after password change

Fix: Log out of the app and log back in using your new password. This can refresh your account status and restore your subscription access. OR... ⇲
 
Network issue

Inconsistent availability of popular series

Fix: Follow the series you are interested in within the app, if the feature is available. This may notify you when new episodes are added or when... ⇲

Unreliable streaming quality

Fix: Check your internet connection speed. Use a speed test app to ensure you have a stable connection. If the speed is low, try resetting your r... ⇲
 
Privacy issue

Inappropriate content displayed for children

Fix: Use the parental controls on your iPhone to restrict access to certain content. Go to Settings > Screen Time > Content & Privacy Restriction... ⇲
 
Ads issue

Excessive ads without proper ad-free options

Fix: Check if the app offers an ad-free subscription tier. If available, consider upgrading to that plan for an uninterrupted viewing experience.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.9%

Bad experience
7.2%

Neutral
0.9%

~ from our NLP analysis of 3,071 combined software ratings.

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 Private Data Иви collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. Подписка Иви: $5.99 Доступ к более 1000 фильмам и сериалам
  2. Подписка ivi: $5.99 Доступ к просмотру более 1000 фильмов и сериалов
  3. Подписка Иви: $5.99 Смотрите и скачивайте лучшие фильмы и сериалы
  4. Подписка Иви: $2.99 Доступ к более 1000 фильмам и сериалам
  5. Подписка ivi: $9.99 Доступ к более 1000 фильмам и сериалам
  6. Подписка ivi: $4.99 Доступ к просмотру более 1000 фильмов и сериалов
  7. Подписка Иви (старая цена): $5.99 Смотрите и скачивайте лучшие фильмы и сериалы
  8. Покупка фильма: $4.99 Купленный фильм будет всегда доступен вам для просмотра. Количество просмотров не ограничено.
  9. Подписка ivi+ на 1 месяц: $3.99 Доступ на 1 месяц к premium-каталогу фильмов и сериалов
  10. Подписка Иви: $14.99 Доступ к более 1000 фильмам и сериалам