fix problems on The NBC App [iphone]

​

—— Run into issues on The NBC App? Get help pending when official support gets back to you!

The NBC App – Stream TV Shows
Info:
company: NBCUniversal Media, LLC
: http://www.nbc.com/contact-us
: www.nbc.com
Chat with our AI-based The NBC App Support
   Hello! How can I assist you?  

characters left:
 
Ads issue

Inability to skip commercials

Fix: 1. Familiarize yourself with the app's ad policies; some shows may not allow skipping. 2. Use the app's feedback feature to express your des... ⇲

Ads play before, during, and after episodes

Fix: 1. Familiarize yourself with the app's ad policies; some shows may have more ads than others. 2. Consider using the app during off-peak hour... ⇲

No option for commercial-free viewing

Fix: 1. Explore the app for any subscription options that may offer ad-free viewing. 2. Use the app during off-peak hours when ad load may be lig... ⇲
 
Audio issue

Audio and video sync issues

Fix: 1. Pause the video for a few seconds and then resume playback to see if the sync corrects itself. 2. Close the app and restart it to refresh... ⇲

Low volume on live TV

Fix: 1. Check the volume settings on your iPhone and ensure it is turned up. 2. Go to Settings > Sounds & Haptics and adjust the volume slider to... ⇲
 
UI issue

Link provider screen appears frequently

Fix: 1. Ensure that your cable provider credentials are saved correctly in the app. Go to Settings within the app and re-enter your provider info... ⇲

Issues with picture-in-picture mode

Fix: 1. Ensure that Picture-in-Picture is enabled in your iPhone settings. Go to Settings > General > Picture in Picture and toggle it on. 2. Res... ⇲
 
Customization issue

No favorites option for shows

Fix: 1. Use the 'Watch Later' feature if available, which allows you to save shows for easy access. 2. Create a list of your favorite shows outsi... ⇲
 
Glitches issue

Glitches when using rewind feature

Fix: 1. Try pausing the video for a moment before rewinding to allow the stream to buffer. 2. Close the app and restart it to clear any temporary... ⇲
 
Loading issue

Playback controls fail to load

Fix: 1. Tap the screen to see if the controls appear. If not, try closing and reopening the app. 2. Restart your iPhone to refresh the app's func... ⇲
 
Playback issue

Inconsistent playback after pausing

Fix: 1. Try to avoid pausing for extended periods. If you need to pause, do so for a short time. 2. Close the app and restart it to refresh the p... ⇲

Difficulty in resuming from last watched spot

Fix: 1. Make sure you are logged into your account, as this may save your watch history. 2. Try navigating to the 'Recently Watched' section of t... ⇲
 
Account issue

Forced to verify cable provider repeatedly

Fix: 1. Ensure that your cable provider credentials are saved correctly in the app. Go to Settings within the app and re-enter your provider info... ⇲

Limited access without cable provider

Fix: 1. Explore the app for any free content or shows that do not require a cable provider. 2. Consider subscribing to a streaming service that o... ⇲
 
Crashes issue

The NBC App crashes during use

Fix: 1. Close the app completely by double-tapping the home button and swiping up on the app. 2. Restart your iPhone to clear any temporary glitc... ⇲

The NBC App requires constant restarts

Fix: 1. Close the app completely by double-tapping the home button and swiping up on the app. 2. Restart your iPhone to clear any temporary glitc... ⇲
 
Video issue

Fuzzy or white-out video after updates

Fix: 1. Restart the app to see if the video quality improves. 2. Check your internet connection; a weak connection can cause video quality issues... ⇲
 
Compatibility issue

Problems with Chromecast functionality

Fix: 1. Ensure that your Chromecast device is updated to the latest firmware. 2. Restart both your iPhone and Chromecast device to refresh the co... ⇲
 
Downloads issue

Inability to watch previous seasons of shows

Fix: 1. Check the app for any available options to purchase or rent previous seasons. 2. Explore other streaming platforms that may have the prev... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
89.6%

Bad experience
7.3%

Neutral
3.1%

~ from our NLP analysis of 255,760 combined software ratings.

 Switch to these Alternatives:
truTV
Watch TBS
CBS
Hallmark TV
Food Network GO - Live TV
Watch TNT
Discovery GO
A&E: TV Shows That Matter
HISTORY: Shows & Documentaries
ID GO - Stream Live TV

 Private Data The NBC App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics