fix problems on Alula Security [iphone]

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—— Run into issues on Alula Security? Get help pending when official support gets back to you!

Alula Security
Info:
company: Alula Holdings, LLC
: https://alula.com/contact/
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Notifications issue

Notifications not clearing or showing correctly

Fix: 1. Check notification settings: Go to Settings > Notifications > Alula Security. Ensure that notifications are enabled and that the settings... ⇲

Inconsistent notifications and alerts

Fix: 1. Check notification settings: Go to Settings > Notifications > Alula Security and ensure all settings are enabled. 2. Restart the app: Clo... ⇲

Push notifications stop working after updates

Fix: 1. Check notification settings: Go to Settings > Notifications > Alula Security and ensure notifications are enabled. 2. Restart the app: Cl... ⇲
 
Camera issue

Camera feed gets stuck on black screen

Fix: 1. Check camera connection: Ensure that the camera is powered on and connected to the internet. You can do this by checking the camera’s sta... ⇲

Narrow field of vision on outdoor cameras

Fix: 1. Adjust camera placement: Physically reposition the camera to a better angle that captures a wider view. 2. Check camera settings: In the... ⇲

Difficulties in accessing camera footage

Fix: 1. Check internet connection: Ensure your device is connected to a stable internet connection. 2. Restart the app: Close and reopen the app... ⇲

Camera feed issues when minimized and reopened

Fix: 1. Restart the app: Close the app and reopen it to refresh the camera feed. 2. Check for updates: Ensure the app is updated to the latest ve... ⇲
 
Network issue

Alula Security slow to connect to security system

Fix: 1. Check your internet connection: Ensure that your Wi-Fi or cellular data is strong. You can test this by trying to load a webpage. 2. Rest... ⇲

Issues with app functioning when switching between networks

Fix: 1. Ensure stable connections: Make sure both Wi-Fi and cellular data are enabled and that you have a strong signal. 2. Restart the app: Clos... ⇲
 
Login issue

Alula Security logs out unexpectedly after updates

Fix: 1. Check for app updates: Go to the App Store and ensure you have the latest version of the app. 2. Clear app cache: Offload the app in Sett... ⇲
 
Glitches issue

Camera glitches in landscape mode

Fix: 1. Restart the app: Close the app and reopen it to reset the camera view. 2. Check for updates: Ensure the app is updated to the latest vers... ⇲
 
Audio issue

No sound feedback when using virtual keypad

Fix: 1. Check sound settings: Go to Settings > Sounds & Haptics and ensure that the volume is turned up. 2. Restart the app: Close and reopen the... ⇲
 
Crashes issue

Alula Security crashes or fails to connect after initial use

Fix: 1. Restart the app: Close the app and reopen it to refresh the connection. 2. Check for updates: Ensure the app is updated to the latest ver... ⇲
 
Customization issue

Lack of dark mode for night use

Fix: 1. Use a screen filter: Consider using a third-party app that provides a dark mode or screen filter for night use. 2. Adjust brightness: Low... ⇲

Limited options for customizing notification sounds

Fix: 1. Check app settings: Look within the Alula Security app for any options related to notification sounds and adjust them if available. 2. Us... ⇲
 
Settings issue

Inability to log specific zone events

Fix: 1. Check app settings: Look for any logging or event settings within the app that may need to be enabled. 2. Restart the app: Close and reop... ⇲

No option to manage or add devices easily

Fix: 1. Check app settings: Look for a section in the app dedicated to device management and ensure you are following the correct steps to add de... ⇲
 
Updates issue

Alula Security performance degrades after updates

Fix: 1. Clear app cache: Offload the app in Settings > General > iPhone Storage > Alula Security, then reinstall it to reset performance. 2. Rest... ⇲
 
UI issue

User interface changes make it harder to use

Fix: 1. Explore the app: Take some time to familiarize yourself with the new layout and features. 2. Check for tutorials: Look for any tutorials... ⇲
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 what users are saying
Good experience
94.9%

Bad experience
3.3%

Neutral
1.8%

~ from our NLP analysis of 20,087 combined software ratings.

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 Private Data Alula Security collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics