fix problems on MARROW [iphone]

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—— Run into issues on MARROW? Get help pending when official support gets back to you!

MARROW - for NEET PG & NEXT
Info:
company: Neuroglia Health Private Limited
: https://www.marrowmed.com/
: www.marrowmed.com
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Registration issue

KYC process is burdensome

Fix: To streamline the KYC process, gather all required documents in advance. Create a checklist of what is needed (e.g., ID proof, address proof... ⇲
 
Support issue

poor email communication from support

Fix: If you are not receiving timely responses, try to follow up on your initial email after a few days. Use a clear subject line that references... ⇲

no customer support response

Fix: If you are not receiving responses from customer support, try reaching out through multiple channels, such as email, social media, or any av... ⇲
 
Crashes issue

MARROW crashes when opening bookmarks

Fix: To troubleshoot this issue, first ensure that your app is updated to the latest version. Go to the App Store, search for MARROW, and check f... ⇲

MARROW crashes while reviewing questions

Fix: To address crashes while reviewing questions, ensure that your app is updated to the latest version. If it is, try clearing the app's cache... ⇲

backward seek causes app to crash

Fix: If seeking backward causes the app to crash, try to avoid using that feature until a fix is implemented. Instead, use the play/pause functio... ⇲
 
Search issue

search option not functional

Fix: If the search function is not working, first ensure that you are using the correct keywords. Try using different terms or phrases that may b... ⇲
 
Loading issue

no content available

Fix: If you are seeing a message indicating that no content is available, check your internet connection to ensure you are online. If you are con... ⇲
 
Updates issue

pro modules locked after update

Fix: If your pro modules are locked after an update, first check if your subscription is still active. Go to your account settings within the app... ⇲
 
Payments issue

account blocked after payment

Fix: If your account is blocked after making a payment, first check your email for any notifications regarding the payment status. If you have co... ⇲
 
Video issue

downloaded videos won't play

Fix: If downloaded videos are not playing, first check your device's storage to ensure there is enough space available. If storage is low, try de... ⇲
 
Audio issue

no 2.5x and 3x speed on iOS

Fix: If the app does not support 2.5x and 3x playback speeds, consider using a different video player app that allows for variable speed playback... ⇲
 
Customization issue

no pencil mode in QBank

Fix: If there is no pencil mode available in the QBank, consider using a separate note-taking app that allows for freehand drawing or writing. Yo... ⇲

unable to zoom notes

Fix: If you cannot zoom in on notes, try using a pinch-to-zoom gesture on your device. If this does not work, check the app settings to see if th... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
82.2%

Bad experience
13.9%

Neutral
4.0%

~ from our NLP analysis of 101 combined software ratings.

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 Private Data MARROW collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Plan C - 12 Months: $449.99 Includes Test Series, Qbank and Video Lessons
  2. NEET SS Medicine - 12 Months: $499.99 Includes videos and test series
  3. Case Discussions - All Videos: $19.99 All videos of case discussions in Medicine
  4. First Year Plan - 12 Months: $149.99 Includes First year subjects
  5. CPC-POCUS - 6 Months: $499.99 Includes CPC-POCUS modules + 2 day workshop
  6. NEET SS Paediatrics -12 Months: $499.99 Full access plan
  7. NEET SS OBSGYN - 12 Months: $499.99 Full access to NEET SS OBSGYN
  8. PGCDM - 12 Months: $499.99 Includes video lectures
  9. NEET SS Surgery - 12 Months: $499.99 Includes videos and test series