fix problems on ViCare [iphone]

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—— Run into issues on ViCare? Get help pending when official support gets back to you!

ViCare
Info:
company: Viessmann Climate Solutions SE
: http://www.viessmann.com/vicare
: www.viessmann.com
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Settings issue

Limited functionality for energy usage tracking

Fix: 1. Use external tools: Consider using a third-party energy monitoring tool or app that can integrate with your ViCare system to provide more... ⇲

Inability to control DHW temperature

Fix: 1. Check settings: Go to the settings menu in the app and look for any options related to Domestic Hot Water (DHW) settings. Ensure that you... ⇲

No option to reset boiler remotely

Fix: 1. Use physical controls: If you need to reset the boiler, do so using the physical reset button or controls on the boiler itself. OR 2.... ⇲

Limited historical data availability

Fix: 1. Export data: If the app allows, export your data periodically to keep a record of your energy usage and other metrics. OR 2. Use a spr... ⇲

Cannot set vacation mode end date/time

Fix: 1. Manually adjust settings: If the app does not allow you to set an end date for vacation mode, remember to manually change the settings wh... ⇲

ViCare does not show energy usage per circuit

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as updates may include new features like circuit tracking. OR 2... ⇲

Cannot change factory settings easily

Fix: 1. Access settings: Navigate to the settings menu in the app and look for an option to change factory settings. Follow the prompts carefully... ⇲
 
Crashes issue

ViCare crashes after updates

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the ViCare app, and select 'Offload App'. This will clear the cache with... ⇲
 
Login issue

Requires frequent logins

Fix: 1. Enable 'Remember Me': If the app has a 'Remember Me' option on the login screen, make sure to check it to avoid frequent logins. OR 2.... ⇲
 
UI issue

No landscape mode for iPad

Fix: 1. Use the app in portrait mode: While this is not ideal, you can adjust your usage to accommodate the portrait mode until a landscape optio... ⇲

Gas consumption displayed only in m^3

Fix: 1. Convert units manually: Use an online conversion tool or calculator to convert m^3 to your preferred unit of measurement, such as cubic f... ⇲

Poor user journey and design

Fix: 1. Create a user guide: Document your own step-by-step guide for using the app based on your experience, which can help you navigate it more... ⇲

DHW Time Program is not user-friendly

Fix: 1. Review the settings: Go through the DHW Time Program settings carefully to familiarize yourself with the options available. OR 2. Crea... ⇲
 
Updates issue

Inconsistent updates cause functionality issues

Fix: 1. Keep the app updated: Regularly check for updates in the App Store and install them to ensure you have the latest fixes and improvements.... ⇲
 
Network issue

Difficulties in connecting to WiFi

Fix: 1. Reboot your router: Unplug your router, wait for about 30 seconds, and then plug it back in to reset the connection. OR 2. Forget and... ⇲
 
Support issue

Lack of clear operating instructions

Fix: 1. Search for online resources: Look for user manuals or guides available on the ViCare website or forums that can provide clarity on operat... ⇲
 
Notifications issue

No push notifications for multiple emails

Fix: 1. Check notification settings: Go to Settings > Notifications > ViCare and ensure that notifications are enabled for the app. OR 2. Use... ⇲
 
Syncing issue

ViCare fails to update real-time data

Fix: 1. Refresh the app: Pull down on the main screen of the app to refresh the data manually. OR 2. Check your internet connection: Ensure th... ⇲
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 what users are saying
Good experience
89.7%

Bad experience
6.0%

Neutral
4.3%

~ from our NLP analysis of 831 combined software ratings.

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 Private Data ViCare collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Monthly: $3.99 Monthly abo for Smart Comfort & Savings
  2. Yearly: $33.99 Yearly abo for Smart Comfort & Savings