fix problems on TAP LA [iphone]

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—— Run into issues on TAP LA? Get help pending when official support gets back to you!

TAP LA
Info:
company: Los Angeles County Metropolitan Transportation Authority
: https://www.taptogo.net/articles/en_US/Website_content/TAP-App-FAQs
Chat with our AI-based TAP LA Support
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Bugs issue

Inaccurate GPS tracking

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for TAP LA. 2. Cali... ⇲

Unreliable tap card functionality

Fix: 1. Clean the Tap Card: Ensure that your tap card is clean and free from scratches or damage, as this can affect its functionality. 2. Test... ⇲
 
Payments issue

Delayed fund availability

Fix: 1. Check Transaction History: Go to the app's transaction history to see if the funds have been processed. Sometimes, it may take a few minu... ⇲

Inconsistent fare processing

Fix: 1. Check Fare Structure: Review the fare structure in the app to ensure you are selecting the correct fare type for your trip. 2. Restart t... ⇲

Difficulties with adding payment methods

Fix: 1. Verify Payment Information: Double-check that the payment information you are entering is correct, including card number, expiration date... ⇲

No support for multiple purchases in cart

Fix: 1. Purchase Separately: If the app does not support multiple purchases, consider purchasing items one at a time. 2. Check for Updates: Ensu... ⇲
 
UI issue

Poor user interface design

Fix: 1. Familiarize with the App: Spend some time exploring the app to understand its layout and features. Sometimes, user experience improves wi... ⇲

No clear way to purchase tickets

Fix: 1. Explore the App: Navigate through the app to find the ticket purchasing section. Look for tabs or buttons labeled 'Tickets' or 'Purchase'... ⇲
 
Compatibility issue

Limited device compatibility

Fix: 1. Check System Requirements: Ensure your iPhone meets the minimum system requirements for TAP LA. Check the App Store page for details. 2.... ⇲
 
Registration issue

Server errors during registration

Fix: 1. Check Server Status: Sometimes, server issues can cause registration errors. Check online forums or social media for any announcements re... ⇲
 
Loading issue

Long loading times for reloading card

Fix: 1. Check Internet Speed: Ensure you have a stable and fast internet connection. You can test your internet speed using a speed test app. 2.... ⇲
 
Updates issue

Lack of real-time bus updates

Fix: 1. Enable Notifications: Ensure that notifications are enabled for TAP LA in your iPhone settings. Go to Settings > Notifications > TAP LA a... ⇲
 
Customization issue

Limited navigation features

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its features. Look for tabs or sections labeled... ⇲

No option for custom tap card designs

Fix: 1. Explore Existing Options: Check if the app offers any pre-designed options for tap cards. Sometimes, there may be limited customization a... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
75.2%

Good experience
20.5%

Neutral
4.3%

~ from our NLP analysis of 468 combined software ratings.

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 Private Data TAP LA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics