fix problems on BTS OFFICIAL LIGHT STICK [iphone]

—— Run into issues on BTS OFFICIAL LIGHT STICK? Get help pending when official support gets back to you!

BTS OFFICIAL LIGHT STICK

Info:

company: FANLIGHT Co., Ltd

: http://fanlight.co.kr

Chat with our AI-based BTS OFFICIAL LIGHT STICK Support

🛠️ Common BTS OFFICIAL LIGHT STICK Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Bluetooth connection issues

Fix: 1. Ensure Bluetooth is enabled on your iPhone by going to Settings > Bluetooth and toggling it on. 2. Restart your iPhone to refresh the Blu... ⇲

BTS OFFICIAL LIGHT STICK disconnects frequently

Fix: 1. Close the app completely by swiping up from the bottom of the screen and swiping the app off the screen. 2. Reopen the app and try reconn... ⇲

Customization issue

Inability to change colors quickly

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. 2. Try closing other apps running in the backgrou... ⇲

Limited color options available

Fix: 1. Check if there are any app updates that may introduce new features or colors. 2. Explore the app settings to see if there are options to... ⇲

Compatibility issue

BTS OFFICIAL LIGHT STICK does not recognize lightstick

Fix: 1. Ensure the light stick is charged and turned on. 2. Restart the app and try reconnecting the light stick. 3. Check if the light stick is... ⇲

Battery issue

Battery status not accurate

Fix: 1. Check the battery level of the light stick by turning it on and observing the indicator lights. 2. If the app shows an incorrect battery... ⇲

Freezing issue

BTS OFFICIAL LIGHT STICK freezes during use

Fix: 1. Close the app and restart it. 2. Ensure your iPhone has enough storage space by checking Settings > General > iPhone Storage and deleting... ⇲

Network issue

Difficulty pairing at concerts

Fix: 1. Arrive early to ensure a stable connection before the event starts. 2. Turn off other Bluetooth devices to reduce interference. 3. Use ai... ⇲

BLE unavailable error

Fix: 1. Ensure Bluetooth is enabled on your iPhone by going to Settings > Bluetooth. 2. Restart your iPhone to reset the Bluetooth connection.... ⇲

Lightstick flashes blue without connecting

Fix: 1. Ensure the light stick is in pairing mode, indicated by a flashing light. 2. Restart the light stick and try connecting again. OR 1. C... ⇲

Updates issue

Inconsistent performance after updates

Fix: 1. If the app is not performing well after an update, try uninstalling and reinstalling it. 2. Clear the app cache by going to Settings > Ge... ⇲

Support issue

Instructions unclear for users

Fix: 1. Look for a help or FAQ section within the app that may provide additional guidance. 2. Search online for user guides or video tutorials t... ⇲

Syncing issue

BTS OFFICIAL LIGHT STICK does not sync with Weverse

Fix: 1. Ensure you are logged into the same account on both the app and Weverse. 2. Check for any app updates that may improve compatibility with... ⇲

Bugs issue

Lightstick does not respond in self mode

Fix: 1. Ensure the light stick is fully charged and turned on. 2. Check if the self mode is activated correctly by following the instructions in... ⇲

Registration issue

BTS OFFICIAL LIGHT STICK fails to register seat selection

Fix: 1. Ensure you are connected to a stable internet connection when making seat selections. 2. Restart the app and try selecting your seat agai... ⇲