fix problems on Helpling [iphone]

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—— Run into issues on Helpling? Get help pending when official support gets back to you!

Helpling - Book Home Services
Info:
company: Helpling GmbH
: http://www.helpling.co.uk
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Payments issue

Requires manual entry of credit card information

Fix: To streamline the process, use the 'Notes' app or a password manager to securely store your credit card information. You can copy and paste... ⇲

Cannot delete credit card information once inputted

Fix: Check if there is an option within the app settings to manage payment methods. Look for 'Payment' or 'Billing' sections where you might find... ⇲

Charges for errors made by cleaners

Fix: Review the app's terms and conditions regarding charges. If you believe a charge is unfair, keep records of your communications and services... ⇲
 
Bugs issue

Buggy and difficult to use

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Helpling, and check if an update is available. Update... ⇲

Scheduled appointments reappear after cancellation

Fix: After cancelling an appointment, ensure you receive a confirmation notification. If it reappears, try logging out of the app and logging bac... ⇲
 
Settings issue

Only allows scheduling for two week intervals

Fix: Plan your appointments in advance. If you need to schedule beyond two weeks, consider setting reminders to book your next appointment as the... ⇲
 
Freezing issue

Unresponsive app

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Helpling app off the sc... ⇲
 
Support issue

Inexperienced cleaners

Fix: Before booking, read reviews and ratings of cleaners if available. This can help you select a cleaner with better experience. OR Consider... ⇲

Cleaner changed appointment time without confirmation

Fix: Check the app for any notifications or messages regarding changes to your appointment. Sometimes, changes are communicated through the app's... ⇲

Limited pool of cleaners with few reviews

Fix: Expand your search radius if the app allows it. This may provide access to more cleaners in nearby areas. OR Consider using the app durin... ⇲

Cleaners did not complete tasks as promised

Fix: Before the appointment, clearly communicate your expectations and specific tasks to the cleaner through the app's messaging feature. OR A... ⇲

Dirty cleaning water used by cleaners

Fix: Before the cleaning begins, ask the cleaner about their cleaning supplies and methods to ensure they meet your standards. OR If you are u... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
79.3%

Bad experience
20.7%

Neutral
0.0%

~ from our NLP analysis of 29 combined software ratings.

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 Private Data Helpling collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics