fix problems on CMX Cinemas [iphone]

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—— Run into issues on CMX Cinemas? Get help pending when official support gets back to you!

CMX Cinemas
Info:
company: Cinemex Holdings USA, Inc
: https://www.cmxcinemas.com/contact
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UI issue

Difficult to select movie tickets

Fix: 1. Use the 'Select Seats' feature: Make sure to tap on the 'Select Seats' button after choosing your movie and showtime. 2. Zoom in on the s... ⇲

Seats time out when selected

Fix: 1. Select quickly: When choosing seats, try to make your selection as quickly as possible to avoid timeouts. 2. Refresh the seating chart: I... ⇲

Poor design for mobile use

Fix: 1. Zoom in: Use pinch-to-zoom gestures to better view small text or buttons. 2. Adjust display settings: Go to Settings > Display & Brightne... ⇲
 
Bugs issue

Incorrect movie information

Fix: 1. Verify details on other platforms: Cross-check movie information on official movie websites or other ticketing apps to confirm accuracy.... ⇲

Inconsistent points tracking

Fix: 1. Check your account settings: Ensure you are logged into the correct account where your points should be tracked. 2. Refresh the app: Clos... ⇲

Errors when booking tickets

Fix: 1. Restart the app: Close the CMX Cinemas app completely and reopen it to clear any temporary errors. 2. Check for updates: Ensure the app i... ⇲

Dirty drink cups

Fix: 1. Report the issue: If you receive a dirty drink cup, report it to the staff at the cinema immediately. 2. Request a clean cup: Politely as... ⇲
 
Syncing issue

Booking history disappears

Fix: 1. Check your account settings: Ensure you are logged into the correct account where your booking history should be stored. 2. Refresh the a... ⇲
 
Payments issue

Inability to use credits

Fix: 1. Check credit balance: Go to your account settings to verify if you have any credits available. 2. Ensure credits are valid: Make sure you... ⇲

No Apple/Google Pay option

Fix: 1. Use a credit/debit card: If Apple/Google Pay is not available, use a standard credit or debit card for transactions. 2. Check for updates... ⇲

High convenience fees

Fix: 1. Compare prices: Check if booking directly at the cinema offers lower fees. 2. Look for promotions: Keep an eye out for any promotions or... ⇲
 
Login issue

Login issues

Fix: 1. Reset your password: If you cannot log in, try resetting your password through the 'Forgot Password' link. 2. Check your internet connect... ⇲
 
Updates issue

CMX Cinemas requires mandatory updates

Fix: 1. Enable automatic updates: Go to Settings > App Store and enable 'App Updates' to ensure the app updates automatically in the future. 2. M... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you are connected to a strong Wi-Fi or cellular network. 2. Close background apps: Close any unnec... ⇲
 
Customization issue

No add to wallet feature

Fix: 1. Take a screenshot: As a workaround, take a screenshot of your ticket confirmation and save it in your Photos app for easy access. 2. Use... ⇲

Limited food ordering options

Fix: 1. Check the menu: Explore the food ordering section thoroughly to see all available options. 2. Order at the venue: If the app does not hav... ⇲

No calendar integration for tickets

Fix: 1. Manually add events: After booking tickets, manually add the event to your calendar app with the date, time, and movie details. 2. Use re... ⇲
 
Support issue

Unresponsive customer service

Fix: 1. Use in-app support: Check if the app has a support or help section for FAQs that may address your issue. 2. Email support: If available,... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Restart your device: Sometimes, a simple restart of your iPhone can resolve app crashes. 2. Clear app cache: Go to your iPhone settings,... ⇲
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 what users are saying
Good experience
96.8%

Bad experience
2.1%

Neutral
1.1%

~ from our NLP analysis of 5,555 combined software ratings.

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 Private Data CMX Cinemas collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics