fix problems on Microsoft Solitaire Collection [iphone]

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—— Run into issues on Microsoft Solitaire Collection? Get help pending when official support gets back to you!

Microsoft Solitaire Collection
Info:
company: Microsoft Corporation
: https://aka.ms/MicrosoftSolitaire_Support
: microsoftcasualgames.com
Chat with our AI-based Microsoft Solitaire Collection Support
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Freezing issue

game freezes during competitions

Fix: 1. Restart your iPhone to clear any temporary glitches that may be causing the freeze. 2. Ensure you have a stable internet connection, as... ⇲
 
Network issue

server connection issues during gameplay

Fix: 1. Check your internet connection. Go to Settings > Wi-Fi or Cellular and ensure you are connected. Try toggling Airplane Mode on and off to... ⇲

Microsoft Solitaire Collection requires constant internet connection

Fix: 1. Check if there are offline modes available in the app settings. Some games allow for offline play. 2. If you must play online, ensure yo... ⇲

repeatedly losing progress due to disconnections

Fix: 1. Regularly save your game progress if the app allows it. Look for a save option in the menu. 2. Ensure you have a stable internet connect... ⇲

frequent disconnections during events

Fix: 1. Check your internet connection. Go to Settings > Wi-Fi or Cellular and ensure you are connected. Try toggling Airplane Mode on and off to... ⇲
 
Gameplay issue

timer continues during interruptions

Fix: 1. Familiarize yourself with the pause feature. If the game allows, tap the pause button when you need to step away. 2. If the timer contin... ⇲

inability to pause games

Fix: 1. Look for a pause button in the game interface. If it’s not visible, check the app settings for any options related to game controls. 2.... ⇲
 
Ads issue

ads block gameplay

Fix: 1. Try to close the ad by tapping the 'X' or 'Close' button if available. If the ad does not close, restart the app. 2. Consider playing du... ⇲

ads play during tournaments

Fix: 1. Familiarize yourself with the tournament rules; some may have ads as part of the experience. 2. If ads are disruptive, consider playing... ⇲

inconsistent ad loading causing gameplay interruptions

Fix: 1. Restart the app to refresh the ad loading process. 2. Clear the app cache by deleting and reinstalling the app to improve performance.... ⇲

ads cannot be skipped

Fix: 1. Wait for the ad to finish, as some ads are unskippable. Use this time to take a break or plan your next move in the game. 2. If ads are... ⇲

long ads that cannot be closed

Fix: 1. Use the time during the ad to strategize your next moves in the game. 2. If the ads are excessively long, consider checking for an ad-fr... ⇲

unresponsive app after ads

Fix: 1. Restart the app to refresh its state. Close the app completely by swiping it away in the app switcher, then reopen it. 2. Ensure your iP... ⇲
 
Bugs issue

total playtime inaccurately recorded

Fix: 1. Ensure you are logged into your Microsoft account, as this may affect how playtime is tracked. 2. Restart the app to refresh the playtim... ⇲

inability to track playtime accurately

Fix: 1. Ensure you are logged into your Microsoft account, as this may affect how playtime is tracked. 2. Restart the app to refresh the playtim... ⇲
 
Battery issue

excessive battery drain

Fix: 1. Check for background app refresh settings. Go to Settings > General > Background App Refresh and disable it for the Microsoft Solitaire C... ⇲
 
Audio issue

audio interruptions from ads

Fix: 1. Mute your device or lower the volume before starting the game to avoid interruptions. 2. Check the app settings for any audio options th... ⇲
 
UI issue

difficulty in navigating new interface changes

Fix: 1. Take time to explore the new interface. Familiarize yourself with the layout and features by tapping around. 2. Look for a tutorial or h... ⇲
 
Loading issue

game fails to load at higher levels

Fix: 1. Restart the app and try loading the game again. 2. Ensure your device has enough storage space. Go to Settings > General > iPhone Storag... ⇲
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 what users are saying
Good experience
94.2%

Neutral
3.4%

Bad experience
2.4%

~ from our NLP analysis of 222,078 combined software ratings.

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 Private Data Microsoft Solitaire Collection collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium Edition: $9.99 Microsoft Solitaire Collection Premium Edition Subscribe to Solitaire Premium and get the following benefits! • No Advertisements • More coins for Completing Daily Challenges • Get a boost for every game of TriPeaks and Pyramid!
  2. Premium Edition: $1.99 Microsoft Solitaire Collection Premium Edition Subscribe to Solitaire Premium and get the following benefits! • No Advertisements • More coins for Completing Daily Challenges • Get a boost for every game of TriPeaks and Pyramid!
  3. Kittens Card Back Bundle: $2.99 Bundle of Kitten Card Backs for Solitaire
  4. Retro Card Back Bundle: $2.99 Bundle of Retro Card Backs for Solitaire
  5. Puppies Card Back Bundle: $2.99 Bundle of Puppy Card Backs for Solitaire
  6. Baby Fox Card Back: $0.99 A Baby Fox Card Back for Solitaire
  7. Cow Card Back: $0.99 A Cow Card Back for Solitaire
  8. Retro Pattern 2 Card Back: $1.99 Card Back with Retro Pattern #2