fix problems on Tonkeeper [iphone]

—— Run into issues on Tonkeeper ? Get help pending when official support gets back to you!

Tonkeeper — TON Wallet

Info:

company: TON APPS UK LTD

: https://tonkeeper.com

: tonkeeper.com

Chat with our AI-based Tonkeeper Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Transaction confirmation process fails

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can cause transaction confirmations to fail. 2. Restart the Tonk... »»

KYC issues prevent payment methods

Fix: 1. Ensure that you have completed all required KYC (Know Your Customer) steps in the app. Go to the KYC section and check for any pending ve... »»

Bugs issue

Small bugs during transactions

Fix: 1. Update the app to the latest version, as updates often include bug fixes. Go to the App Store, search for Tonkeeper, and tap 'Update' if... »»

Invalid parameters error on transactions

Fix: 1. Double-check the transaction details you are entering, such as wallet addresses and amounts, to ensure they are correct. 2. Restart the a... »»

Transactions automatically go to wrong wallet

Fix: 1. Verify that you are entering the correct wallet address before confirming transactions. 2. Check your saved addresses in the app to ensur... »»

App full of bugs after update

Fix: 1. Restart your device to clear any temporary glitches. 2. Check for updates for the app, as developers often release patches for bugs. OR... »»

Account issue

Account withdrawn without notice

Fix: 1. Check your email for any notifications from Tonkeeper regarding account changes or withdrawals. 2. Review the app's terms of service to u... »»

Syncing issue

Connected apps not showing

Fix: 1. Ensure that you have granted the necessary permissions for connected apps in the Tonkeeper settings. 2. Disconnect and then reconnect the... »»

Security issue

Fake tokens removed from wallet

Fix: 1. Review the app's security settings to ensure your wallet is secure. 2. Check the transaction history to see if the removal of tokens was... »»

Stolen funds with no support

Fix: 1. Immediately change your wallet password and enable any available security features. 2. Review your transaction history to identify any un... »»

Funds transferred to unknown wallet

Fix: 1. Review your transaction history to confirm the transfer details. 2. Change your wallet password immediately to secure your account. OR... »»

Updates issue

Inability to access wallet after update

Fix: 1. Ensure that you are using the correct login credentials. If you forgot your password, use the password recovery option. 2. Restart your d... »»

Wallet address changed after update

Fix: 1. Check if the app has a feature to display multiple wallet addresses. Sometimes, updates may change the default view. 2. Look for any noti... »»

No access to existing wallet after update

Fix: 1. Ensure you are using the correct login credentials. If you forgot your password, use the recovery option. 2. Restart your device and try... »»

Loss of connected projects after update

Fix: 1. Check the app settings to see if the connected projects are still listed. 2. Reconnect the projects if they are not showing up. OR 3.... »»

Network issue

App not connecting to programs

Fix: 1. Ensure that your internet connection is stable. 2. Restart the app and try reconnecting to the programs. OR 3. Check for any updates f... »»

Payments issue

Failed transactions with no explanation

Fix: 1. Check your internet connection to ensure it is stable. 2. Review the transaction details for any errors before attempting the transaction... »»

Inability to buy tokens for wallet

Fix: 1. Ensure that your payment method is correctly set up and that you have completed any required KYC steps. 2. Check for any restrictions on... »»