fix problems on ViX [iphone]

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—— Run into issues on ViX? Get help pending when official support gets back to you!

ViX: TV, FĂștbol y Noticias
Info:
company: Univision Communications Inc.
: https://ayuda.vix.com
: vix.com
Chat with our AI-based ViX Support
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Search issue

No search bar for content

Fix: 1. Use the categories or genres available in the app to browse for content. 2. Check for any updates to the app that may include a search fe... ⇲
 
Customization issue

Inability to create a watchlist

Fix: 1. Use the 'Favorites' feature if available, which may allow you to save shows or movies for later viewing. 2. Keep track of your favorite s... ⇲

Poor cataloging of available content

Fix: 1. Use the filtering options available in the app to narrow down your search for specific genres or types of content. 2. Regularly check for... ⇲

Limited user settings for personalization

Fix: 1. Explore the app settings to see if there are any options for personalization that you may have missed. 2. Keep an eye out for app updates... ⇲

Inability to add multiple profiles

Fix: 1. Use a single account for now and keep track of your viewing preferences manually. 2. Check for updates that may introduce multi-profile s... ⇲
 
Syncing issue

Episodes do not save progress

Fix: 1. Ensure that you are logged into your account consistently across devices. 2. Try restarting the app after watching an episode to see if i... ⇲
 
Login issue

Frequent logouts when switching devices

Fix: 1. Ensure you are using the same account credentials on all devices. 2. Check for any app updates that may address this issue by going to th... ⇲
 
Glitches issue

Glitches when using AirPlay

Fix: 1. Ensure both your iPhone and the AirPlay device (like Apple TV) are on the same Wi-Fi network. 2. Restart both devices to refresh the conn... ⇲
 
UI issue

No fast forward or rewind options

Fix: 1. Check for any updates to the app that may introduce these features by going to the App Store. 2. Use the playback controls available to p... ⇲

Difficulty navigating through episodes

Fix: 1. Familiarize yourself with the app's layout by exploring different sections. 2. Use the categories or genres to help find episodes more ea... ⇲
 
Video issue

Inconsistent episode playback

Fix: 1. Ensure your app is updated to the latest version by checking the App Store. 2. Clear the app's cache by going to Settings > General > iPh... ⇲
 
Settings issue

Lack of subtitles or captions

Fix: 1. Check the app settings to see if there is an option to enable subtitles or captions. 2. Ensure that the content you are watching supports... ⇲

No option to disable subtitles

Fix: 1. Check the playback settings during the video to see if there is an option to turn off subtitles. 2. Ensure that the content you are watch... ⇲
 
Crashes issue

Technical glitches and crashes

Fix: 1. Ensure your app is updated to the latest version by checking the App Store. 2. Restart your iPhone to clear any temporary glitches that m... ⇲

ViX crashes on Roku and Firestick

Fix: 1. Ensure that your Roku or Firestick is updated to the latest software version. 2. Restart the device by unplugging it for a few seconds an... ⇲
 
Ads issue

Ads interrupting content unexpectedly

Fix: 1. Log out and log back into your account to refresh your subscription status. 2. Clear the app's cache by going to Settings > General > iPh... ⇲
 
Support issue

No customer support phone number

Fix: 1. Check the app for a help or support section that may provide FAQs or troubleshooting tips. 2. Look for an email support option within the... ⇲
 
Payments issue

Confusing subscription options and billing issues

Fix: 1. Review your subscription details in the app settings to clarify your current plan. 2. Check your email for any confirmation messages rega... ⇲
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 what users are saying
Good experience
92.2%

Bad experience
5.2%

Neutral
2.6%

~ from our NLP analysis of 123,538 combined software ratings.

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 Private Data ViX collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. ViX Premium: $8.99 Series Originales, Cine y FĂștbol ÂĄSuscrĂ­bete!
  2. ViX Premium Pantaya Legacy: $6.99 Series Originales, Cine y FĂștbol ÂĄSuscrĂ­bete!
  3. ViX Prem. Con Anuncios Monthly: $4.99 Series Originales, Cine y FĂștbol ÂĄSuscrĂ­bete!
  4. ViX Premium Annual: $59.99 Series Originales, Cine y FĂștbol ÂĄSuscrĂ­bete!
  5. ViX Prem Pantaya Annual Legacy: $59.99 Series Originales, Cine y FĂștbol ÂĄSuscrĂ­bete!
  6. ViX Premium Blim Legacy: $6.99 Series Originales, Cine y FĂștbol ÂĄSuscrĂ­bete!
  7. ViX Prem. Con Anuncios Annual: $34.99 Series Originales, Cine y FĂștbol ÂĄSuscrĂ­bete!
  8. ViX Premium Quarterly: $20.49 Series Originales, Cine y FĂștbol ÂĄSuscrĂ­bete!
  9. ViX Premium Blim Annual Legacy: $59.99 Series Originales, Cine y FĂștbol ÂĄSuscrĂ­bete!