—— Run into issues on 1Core Family? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check your device's storage space. Go to Settings > General > iPhone Storage to see if you have enough space available. If not, delete some... ⇲
Fix: Try restarting the app. Close it completely by swiping up from the bottom of the screen (or double-clicking the home button) and then relaun... ⇲
Fix: Check the app's notification settings. Go to Settings > Notifications > 1Core Family and ensure that the settings are configured correctly t... ⇲
Fix: Ensure that your device supports Face ID. Check if your iPhone model has Face ID capabilities. If it does, go to Settings > Face ID & Passco... ⇲
Fix: Check your internet connection. A weak or unstable connection can cause the app to log out. Switch between Wi-Fi and cellular data to see if... ⇲
Fix: Ensure that the barcode is clearly visible and not damaged. If the barcode is blurry or partially obscured, it may not scan properly. OR... ⇲
Fix: Check if the app has a 'Forgot Password' option on the login screen. This may allow you to reset your password and log in using a new one.... ⇲
Fix: Ensure that your camera lens is clean and unobstructed. A dirty lens can affect scanning performance. OR Try restarting the app and scann... ⇲
Fix: Look for an option in the app settings to manage payment methods. Navigate to Settings or Account settings within the app to find the option... ⇲
Fix: Check your internet connection to ensure it is stable. A poor connection can interrupt payment processing. OR Verify that your payment in... ⇲
Fix: Look for an option in the app settings under payment or subscription management to disable autopay. This is often found in the account setti... ⇲
Fix: Check your internet connection. A slow or unstable connection can prevent videos from playing. Switch to a stronger Wi-Fi network if possibl... ⇲
Fix: Check if the link is typed correctly or if there are any typos. Sometimes, a simple error can lead to a 404 page. OR Try accessing the su... ⇲
Fix: Ensure that you are using only allowed characters in your name entry. Avoid special characters and use only letters and numbers as required.... ⇲
Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and then relaunch it to see if the free... ⇲