fix problems on Type S LED [iphone]

—— Run into issues on Type S LED? Get help pending when official support gets back to you!

Type S LED

Info:

company: Winplus North America Inc.

: https://www.horizon-brands.com

: winplus.com

Chat with our AI-based Type S LED Support

🛠️ Common Type S LED Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Type S LED crashes at boot

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

Presets do not carry over between devices

Fix: 1. Ensure you are logged into the same account on both devices. Check the account settings in the app to confirm. 2. Manually export preset... ⇲

UI issue

Highlight ring is not visible with certain colors

Fix: 1. Change the color settings: Experiment with different colors in the app to see if the highlight ring becomes visible. Some colors may blen... ⇲

Slow issue

Bluetooth connection is slow

Fix: 1. Ensure your iPhone is close to the LED device: Bluetooth connections can be affected by distance. Move your phone closer to the device.... ⇲

Settings issue

Type S LED does not default to ON when power is applied

Fix: 1. Check app settings: Look for an option in the app settings that allows you to set the default state when power is applied. 2. Manually t... ⇲

No definite off button

Fix: 1. Use the app to turn off the lights: If there is no dedicated off button, ensure you are using the app to turn off the lights. 2. Create... ⇲

Cannot delete presets

Fix: 1. Restart the app: Sometimes, a simple restart can resolve issues with deleting presets. 2. Check for updates: Ensure the app is updated,... ⇲

Bugs issue

Speed adjustment does not work properly

Fix: 1. Restart the app: Close the app completely and reopen it to see if the speed adjustment starts working. 2. Check for updates: Make sure t... ⇲

Lights turn on unintentionally

Fix: 1. Check for any scheduled settings: Look in the app for any timers or schedules that may be turning the lights on automatically. Disable th... ⇲

Speed slider is backwards

Fix: 1. Check for app updates: Sometimes bugs like this are fixed in newer versions of the app. Go to the App Store and check for updates. 2. Re... ⇲

Type S LED does not stay in the same position after saving

Fix: 1. Check for updates: Ensure the app is updated, as this may fix bugs related to saving positions. 2. Restart the app: Close the app comple... ⇲

Customization issue

No option to select multiple colors for strobe

Fix: 1. Check the app settings: Look for any options related to strobe settings. Some apps may have hidden features that allow for multiple color... ⇲

Brightness and speed controls lack numerical values

Fix: 1. Use visual indicators: Adjust the brightness and speed based on visual feedback rather than numerical values. 2. Provide feedback: While... ⇲

No timer feature for lights

Fix: 1. Use a workaround: Set a manual timer on your phone to remind you to turn the lights off at a certain time. 2. Check for updates: Ensure... ⇲

Sensitivity for music mode is not adjustable

Fix: 1. Experiment with different music volumes: Sometimes, the sensitivity can be affected by the volume of the music being played. Try adjustin... ⇲

Cannot change preset truck icon

Fix: 1. Check the app settings: Look for an option to customize icons in the app settings. 2. Use a workaround: If the app does not allow changi... ⇲

No custom strobe patterns or colors

Fix: 1. Use existing presets: While custom patterns may not be available, explore the existing presets to find one that closely matches your desi... ⇲

No option for custom brackets

Fix: 1. Use existing brackets: If the app does not allow for custom brackets, explore the existing options to find one that fits your needs. 2.... ⇲

No option for a sink feature in prism effect

Fix: 1. Use existing effects: While a sink feature may not be available, explore the existing prism effects to find one that closely matches your... ⇲

Network issue

Type S LED disconnects frequently

Fix: 1. Ensure Bluetooth is enabled: Check that Bluetooth is turned on in your iPhone settings. 2. Move closer to the device: Ensure your iPhone... ⇲

Inability to connect to the product

Fix: 1. Ensure Bluetooth is enabled: Check that Bluetooth is turned on in your iPhone settings. 2. Restart both the app and the LED device: Clos... ⇲

Freezing issue

Type S LED turns off after 30 seconds

Fix: 1. Check for battery-saving settings: Go to your iPhone settings and check if there are any battery-saving modes that may be affecting the a... ⇲

Type S LED freezes when attempting to delete presets

Fix: 1. Restart the app: Close the app completely and reopen it to see if the freezing issue resolves. 2. Check for updates: Ensure the app is u... ⇲

Updates issue

Type S LED does not communicate with product after update

Fix: 1. Restart both the app and the LED device: Close the app and power cycle the LED device to reset the connection. 2. Reconnect Bluetooth: G... ⇲

Compatibility issue

No Apple CarPlay compatibility

Fix: 1. Use the app directly on your iPhone: While it may not be compatible with CarPlay, you can still use the app directly on your iPhone while... ⇲