fix problems on Trovo [iphone]

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—— Run into issues on Trovo? Get help pending when official support gets back to you!

Trovo - Live Stream & Games
Info:
company: TLive LLC
: https://trovo.live/support
Chat with our AI-based Trovo Support
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Video issue

Inability to view past streams

Fix: 1. Check if the streamer has enabled the option to save past broadcasts. If not, you won't be able to view them. 2. Look for a 'Past Broadca... ⇲

Black screen on streams

Fix: 1. Restart the app by closing it completely and reopening it. 2. Check your internet connection to ensure it is stable. 3. Clear the app cac... ⇲
 
Payments issue

High cash out fees

Fix: 1. Review the cash out policies in the app to understand the fee structure. 2. Consider accumulating a larger amount before cashing out to m... ⇲

Inability to extend subscriptions

Fix: 1. Check the subscription settings in the app to see if there is an option to extend or renew your subscription. 2. Ensure your payment meth... ⇲

No digital gifting option

Fix: 1. Check the app settings to see if there are any updates or changes regarding gifting options. 2. Engage with the community to see if there... ⇲

Refund policy causing financial strain

Fix: 1. Review the refund policy in the app to understand your rights and options. 2. Keep track of your subscriptions and set reminders for when... ⇲
 
Account issue

Banning streamers without warning

Fix: 1. Familiarize yourself with the community guidelines and terms of service to understand what actions may lead to bans. 2. If you are a stre... ⇲
 
Slow issue

Laggy streams

Fix: 1. Check your internet speed using a speed test app. If your speed is low, try switching to a different Wi-Fi network or using mobile data.... ⇲

Trovo slows down device

Fix: 1. Check for any updates for the app and your iOS version, as updates can improve performance. 2. Clear any unnecessary apps running in the... ⇲
 
Settings issue

No background play for iOS

Fix: 1. Use the app in a way that allows you to keep it open while using other apps. For example, you can minimize the app instead of closing it.... ⇲
 
Customization issue

Limited mod slots

Fix: 1. Review the current mod settings in the app to see if there are any options to manage or rotate mods. 2. Communicate with your community t... ⇲
 
Syncing issue

Inconsistent follower list

Fix: 1. Refresh the follower list by pulling down on the screen to reload. 2. Check if there are any filters applied that may be hiding certain f... ⇲
 
UI issue

Comments and gifts not visible

Fix: 1. Ensure that you have the latest version of the app installed, as updates may fix visibility issues. 2. Check your account settings to ens... ⇲

No clip button for viewers

Fix: 1. Check if the streamer has enabled clipping options in their settings. If not, you won't be able to clip their streams. 2. Use screen reco... ⇲

Trovo auto-rotates on iPad

Fix: 1. Lock the screen orientation on your iPad by swiping down from the top-right corner to access the Control Center and tapping the orientati... ⇲
 
Search issue

No search functionality for users

Fix: 1. Use the app's categories or tags to find content instead of searching directly. 2. Follow streamers or channels you know to keep track of... ⇲
 
Privacy issue

Inability to use app without phone number

Fix: 1. If you are uncomfortable using your personal phone number, consider using a secondary number or a virtual phone number service for regist... ⇲
 
Support issue

Customer support unresponsive

Fix: 1. Check the app for any FAQs or help sections that may address your issue without needing to contact support. 2. Try reaching out through d... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.2%

Bad experience
10.0%

Neutral
1.8%

~ from our NLP analysis of 3,844 combined software ratings.

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 Private Data Trovo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Elixir 70: $0.99 Purchase 70 Elixir
  2. Elixir 700: $9.99 Purchase 700 Elixir.
  3. Elixir 350: $4.99 Purchase 350 Elixir
  4. 1 Gift Sub: $4.99 One subscription gifted
  5. Subscription 01: $4.99 Subscription Renews Monthly at $4.99/mo.
  6. Elixir 3,500: $49.99 Purchase 3,500 Elixir
  7. Subscription 02: $4.99 Subscription Renews Monthly at $4.99/mo.
  8. Elixir 7,000: $99.99 Purchase 7,000 Elixir
  9. Subscription 01 Basic: $1.99 Subscription Renews Monthly at $1.99/mo.
  10. 5 Gift Subs: $24.99 5 subscriptions gifted