fix problems on Canvas Teacher [iphone]

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Canvas Teacher
Info:
company: Instructure Inc.
: https://community.canvaslms.com/community/help
: www.canvaslms.com
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Bugs issue

Comments disappear while typing

Fix: 1. Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, delete... ⇲

Annotation system is unreliable

Fix: 1. Ensure that your app is updated to the latest version as updates often fix bugs. 2. Try clearing the app's cache by uninstalling and rein... ⇲

Canvas Teacher fails to save annotations made with Apple Pencil

Fix: 1. Ensure that your Apple Pencil is charged and properly connected to your iPhone. 2. Try saving annotations frequently and check if they ar... ⇲
 
Messages issue

Inability to mark messages as unread

Fix: 1. As a workaround, you can create a separate folder in your email or messaging app to move important messages that you want to revisit late... ⇲

Messaging feature is unreliable

Fix: 1. Use email as an alternative for important communications until the messaging feature is stable. 2. Regularly check for app updates that m... ⇲
 
Downloads issue

No option to download student submissions within the app

Fix: 1. Access the Canvas web version on a desktop or laptop where you can download submissions directly. 2. If you need to review submissions on... ⇲
 
UI issue

Cannot highlight student work effectively

Fix: 1. Use the drawing tool to manually highlight text instead of relying on the highlight feature. 2. Consider using a stylus for more precise... ⇲

Text box for comments does not auto-scroll

Fix: 1. Try tapping the text box to see if it triggers scrolling. 2. If this does not work, consider typing comments in a separate app and pastin... ⇲

To-do list only shows assignment groups, not total assignments

Fix: 1. Regularly check the assignments section in Canvas for a complete list of tasks. 2. Use a calendar app to track all assignments and deadli... ⇲

Canvas Teacher does not rotate properly

Fix: 1. Check if the rotation lock is enabled on your iPhone by swiping down from the top right corner and ensuring the rotation lock icon is not... ⇲

Text does not wrap properly in discussion posts

Fix: 1. Try typing shorter paragraphs to see if that helps with text wrapping. 2. Use a different device or browser to post discussions if the is... ⇲

Too many clicks required to perform simple tasks

Fix: 1. Create a checklist of frequently performed tasks to streamline your workflow. 2. Use the search function in the app to quickly navigate t... ⇲
 
Crashes issue

Canvas Teacher exits unexpectedly during annotation

Fix: 1. Close other apps running in the background to free up memory. 2. Restart your iPhone to clear temporary files that may be causing the app... ⇲
 
Slow issue

Slow performance and frequent bugs

Fix: 1. Check for updates for both the app and your iPhone's operating system. 2. Clear the app's cache by uninstalling and reinstalling it to im... ⇲
 
Syncing issue

Inconsistent saving of grades and comments

Fix: 1. After entering grades or comments, ensure you tap 'Save' or 'Submit' before navigating away from the page. 2. Regularly check if your gra... ⇲
 
Settings issue

No ability to edit total grade scores under certain conditions

Fix: 1. Review the grading policies set in the course to understand the limitations. 2. If you need to adjust grades, consider using the web vers... ⇲

Inability to assign peer reviews to self submissions

Fix: 1. Encourage students to submit their work to a different assignment for peer review. 2. Use a different platform that allows for peer revie... ⇲
 
Uploads issue

Cannot annotate quiz questions that are file uploads

Fix: 1. Use a PDF editor app to annotate the uploaded files and then provide feedback separately. 2. If possible, ask students to submit quiz que... ⇲
 
Customization issue

No option to customize notification settings

Fix: 1. Check the app settings to see if there are any notification preferences available. 2. If customization is limited, consider using the web... ⇲

Cannot change thickness of stylus for grading

Fix: 1. Use a different stylus that may offer adjustable thickness settings. 2. If the app does not support thickness changes, consider using a d... ⇲
 
Audio issue

Inability to leave voice or media comments

Fix: 1. Use a voice recording app to record your comments and then share the audio file with students via email or another platform. 2. Consider... ⇲
 
Feedback issue

No feedback in rubric after years of requests

Fix: 1. Use a separate document to provide detailed feedback on assignments and share it with students. 2. Consider using a different grading sys... ⇲
 
Errors issue

Frequent error screens when accessing student submissions

Fix: 1. Clear the app's cache by uninstalling and reinstalling it. 2. Ensure your internet connection is stable when accessing submissions. OR... ⇲
 
Compatibility issue

Canvas Teacher lacks full compatibility with desktop version

Fix: 1. Familiarize yourself with the differences between the app and desktop version to adjust your workflow accordingly. 2. Use the desktop ver... ⇲
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 what users are saying
Good experience
91.4%

Bad experience
4.6%

Neutral
4.0%

~ from our NLP analysis of 95,927 combined software ratings.

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 Private Data Canvas Teacher collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics