fix problems on Placeit Mockups & Design [iphone]

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Placeit Mockups & Design
Info:
company: Envato
: https://placeit.net/faq/
: placeit.net
Chat with our AI-based Placeit Mockups & Design Support
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Crashes issue

Crashes or stops frequently

Fix: Reinstall the app. Delete Placeit from your device, then go to the App Store and download it again. This can resolve issues caused by corrup... ⇲
 
Filters issue

Filters do not work

Fix: Restart the app. Sometimes, simply closing and reopening the app can resolve temporary glitches with filters not applying correctly. OR T... ⇲
 
Customization issue

Colors fail to change

Fix: Ensure you are selecting the correct layer or element before trying to change the color. Tap on the specific item you want to change and the... ⇲

Text changes revert to default

Fix: Make sure to save your changes after editing text. Look for a 'Save' or 'Apply' button after making changes to ensure they are not lost. O... ⇲
 
Downloads issue

Cannot find downloaded files

Fix: Check the default download location. Go to the app settings and see if there is an option to set or view the download folder. Make sure you... ⇲

Download button does nothing

Fix: Check your internet connection. A slow or unstable connection can prevent downloads from starting. Ensure you have a strong connection befor... ⇲
 
Network issue

Always shows offline

Fix: Check your internet connection. Make sure you are connected to Wi-Fi or have mobile data enabled. Try toggling Airplane mode on and off to r... ⇲
 
UI issue

Navigation is confusing

Fix: Familiarize yourself with the app layout. Spend some time exploring the different sections of the app to understand where features are locat... ⇲

Unresponsive interface

Fix: Force close the app. Double-tap the home button (or swipe up from the bottom) and swipe away Placeit to close it completely, then reopen it.... ⇲
 
Syncing issue

Work disappears unexpectedly

Fix: Make sure to save your work frequently. Look for an auto-save feature or manually save your progress to avoid losing changes. OR Check if... ⇲
 
Account issue

Access issues with subscription

Fix: Log out and log back into your account. This can refresh your subscription status and resolve access issues. OR Check your subscription s... ⇲

Account cannot be deleted

Fix: Look for an account management section in the app settings. Some apps allow you to manage your account, including deletion options, from wit... ⇲
 
Uploads issue

Inability to upload large graphics

Fix: Try resizing your graphics before uploading. Use an image editing app to reduce the file size or dimensions of your graphics to meet the app... ⇲
 
Video issue

Totally unusable for video mock-ups

Fix: Check for any updates to the app that may improve video mock-up functionality. Go to the App Store and see if there is a new version availab... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
77.3%

Bad experience
17.5%

Neutral
5.2%

~ from our NLP analysis of 194 combined software ratings.

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 Private Data Placeit Mockups & Design collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Placeit Unlimited Monthly: $14.99 Unlimited Subscription Monthly