fix problems on Shutterfly [iphone]

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—— Run into issues on Shutterfly? Get help pending when official support gets back to you!

Shutterfly: Prints Cards Gifts
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company: Shutterfly
: https://support.shutterfly.com/s/
: www.shutterfly.com
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Glitches issue

Glitches during ordering process

Fix: 1. Review Your Order: Before finalizing, double-check all items in your cart for any errors or glitches. Remove and re-add items if necessar... ⇲
 
Customization issue

Limited design options on mobile app

Fix: 1. Explore the Website: If the mobile app lacks design options, consider using the Shutterfly website on a desktop or laptop, which may offe... ⇲

Complicated photo organization

Fix: 1. Create Albums: Organize your photos into albums within the app. Go to your photo library, select photos, and create new albums for better... ⇲

Limited options for replacing photos

Fix: 1. Use the Replace Feature: When editing, look for a 'Replace' option that allows you to swap out photos without starting over. 2. Upload Ne... ⇲
 
Syncing issue

Inconsistent syncing between app and website

Fix: 1. Ensure You’re Logged In: Make sure you are logged into the same account on both the app and website to ensure proper syncing. 2. Refresh... ⇲
 
Payments issue

High shipping costs

Fix: 1. Look for Promotions: Check the app or website for any shipping promotions or discounts that may be available. 2. Combine Orders: If possi... ⇲

High prices for products

Fix: 1. Look for Discounts: Regularly check the app or website for promotional codes or discounts that can reduce costs. 2. Sign Up for Newslette... ⇲
 
Slow issue

Slow loading times

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage, find Shutterfly, and select 'Offload App'. This can help improve loading time... ⇲
 
Bugs issue

Missing photos after editing

Fix: 1. Check the Edited Folder: Sometimes edited photos are saved in a separate folder. Look for an 'Edited' or 'Recent' folder in the app. 2. R... ⇲
 
UI issue

Confusing user interface

Fix: 1. Explore Tutorials: Look for any tutorial videos or guides within the app that can help you understand the interface better. 2. Familiariz... ⇲

Issues with app responsiveness

Fix: 1. Restart the App: Close the app completely and reopen it to refresh its responsiveness. 2. Update the App: Ensure you are using the latest... ⇲
 
Settings issue

Lack of clear instructions for editing

Fix: 1. Look for Tooltips: Hover over or tap on editing tools to see if tooltips or brief descriptions appear to guide you. 2. Search Online: Loo... ⇲

Auto-saving unwanted projects

Fix: 1. Manually Save Projects: Be mindful to save only the projects you want. Regularly check your project list and delete any unwanted ones. 2.... ⇲
 
Downloads issue

Inability to download videos

Fix: 1. Check App Settings: Look in the app settings to see if there’s an option to enable video downloads. 2. Use a Different Device: If the app... ⇲
 
Support issue

Poor packaging for shipping

Fix: 1. Provide Feedback: Use the app’s feedback feature to express your concerns about packaging quality. 2. Use Protective Options: When orderi... ⇲
 
Compatibility issue

Difficult to navigate on iPad

Fix: 1. Use Landscape Mode: Try using the app in landscape mode on your iPad for a better view and easier navigation. 2. Adjust Settings: Check t... ⇲
 
Quality issue

Inconsistent quality of prints

Fix: 1. Check Print Settings: Ensure that you are using the correct print settings for your photos, including resolution and color settings. 2. O... ⇲
 
Backup issue

Problems with project recovery after logout

Fix: 1. Save Projects Regularly: Make it a habit to save your projects frequently to avoid losing them after logging out. 2. Check for Auto-Save:... ⇲
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 what users are saying
Good experience
91.4%

Bad experience
5.3%

Neutral
3.4%

~ from our NLP analysis of 504,651 combined software ratings.

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 Private Data Shutterfly collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics