fix problems on 知乎 [iphone]

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—— Run into issues on 知乎? Get help pending when official support gets back to you!

知乎
Info:
company: Beijing Zhizhetianxia Technology Co., Ltd.
: http://zhihu.com/app
: zhihu.com
Chat with our AI-based 知乎 Support
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Ads issue

Small close button for ads

Fix: If the close button for ads is too small, try zooming in on the screen by using the 'Zoom' feature in your iPhone settings. Go to 'Settings'... ⇲

Excessive advertising

Fix: To manage excessive ads, consider adjusting your content preferences in the app settings to see if that reduces the number of ads shown. O... ⇲
 
Content issue

Decreasing quality of content

Fix: To find higher quality content, try following specific users or topics that are known for their insightful contributions. You can search for... ⇲
 
Privacy issue

Censorship of diverse opinions

Fix: To navigate around censorship, consider using alternative platforms or forums where diverse opinions are encouraged. You can also look for s... ⇲

Unjustified comment deletions

Fix: To avoid having your comments deleted, ensure that they adhere to the community guidelines. Familiarize yourself with these guidelines, whic... ⇲

Invasive privacy policies

Fix: Review the app's privacy settings in the app itself and adjust them to limit data sharing. Go to 'Settings' > 'Privacy' and customize your p... ⇲

Toxic community culture

Fix: To navigate a toxic community, focus on following users and topics that promote positive interactions. Engage with content that aligns with... ⇲

Political censorship

Fix: To avoid political censorship, engage in discussions that are less likely to be flagged. Focus on general topics rather than politically sen... ⇲
 
UI issue

Poor dark mode design

Fix: If the dark mode is not visually appealing, you can adjust the brightness and contrast settings on your iPhone. Go to 'Settings' > 'Display... ⇲

Inconsistent user experience

Fix: To improve your experience, try clearing the app's cache or data if the option is available in the settings, or uninstall and reinstall the... ⇲
 
Support issue

Horrible customer service

Fix: If you encounter issues, try to utilize the app's FAQ or help section, which may provide answers to common problems without needing to conta... ⇲
 
Payments issue

Unauthorized charges

Fix: To prevent unauthorized charges, regularly check your subscription settings in the app. Go to 'Settings' > 'Your Name' > 'Subscriptions' to... ⇲

Misleading subscription practices

Fix: Always read the subscription terms carefully before subscribing. Check for any trial periods and cancellation policies to avoid unexpected c... ⇲
 
Crashes issue

知乎 crashes frequently

Fix: To reduce app crashes, ensure that your app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll to s... ⇲
 
Loading issue

Slow image loading

Fix: To improve image loading times, ensure you have a stable internet connection. You can switch between Wi-Fi and cellular data to see if one i... ⇲
 
Downloads issue

Forced app download for content

Fix: If you encounter forced app downloads, try accessing the content through a web browser instead of the app, if available. This may bypass the... ⇲
 
Updates issue

Lack of meaningful reforms

Fix: Stay engaged with the community and participate in discussions that advocate for reforms. Your voice can contribute to a collective push for... ⇲
 
Permissions issue

Clipboard access upon opening

Fix: To manage clipboard access, you can adjust your privacy settings in 'Settings' > 'Privacy' > 'Clipboard' to limit access for the app. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.5%

Bad experience
10.8%

Neutral
1.7%

~ from our NLP analysis of 24,839 combined software ratings.

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 Private Data 知乎 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Diagnostics

  Cost of Subscriptions
  1. 盐选会员月卡(1 个月): $2.99 畅享10万+盐选好文，畅读13万+本优质电子书，国内外40000+本杂志期刊
  2. 盐选会员月卡(1 个月): $2.99 畅享10万+盐选好文，畅读13万+本优质电子书，国内外40000+本杂志期刊
  3. 盐选会员月卡: $3.99 畅享10万+盐选好文，畅读13万+本优质电子书，国内外40000+本杂志期刊
  4. 盐选会员季卡(3 个月): $7.99 畅享10万+盐选好文，畅读13万+本优质电子书，国内外40000+本杂志期刊
  5. 6 个知乎币: $0.99 购买 6 个知乎币。
  6. 盐选会员连续月卡（1 个月）: $2.99 畅享10万+盐选好文，畅读13万+本优质电子书，国内外40000+本杂志期刊
  7. 68 个知乎币: $9.99 购买 68 个知乎币
  8. 盐选会员年卡(1 年): $29.99 畅享10万+盐选好文，畅读13万+本优质电子书，国内外40000+本杂志期刊
  9. 超级盐选会员月卡（1 个月）: $3.99 享广告特权、内容特权、电商特权等多种会员特权
  10. 12 个知乎币: $1.99 购买 12 个知乎币