—— Run into issues on NAL LAUNDRY? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: To reduce the frequency of full-screen ads, check if there is a premium version of the app available for purchase. Upgrading to a paid versi... ⇲
Fix: If the timers are inconsistent, try restarting the app and checking for any updates in the App Store. Developers often release updates to fi... ⇲
Fix: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Also, check for up... ⇲
Fix: Check your internet connection, as a weak connection can prevent certain features from loading. Try switching between Wi-Fi and cellular dat... ⇲
Fix: Ensure that your phone's Bluetooth and Wi-Fi are enabled, as some machines may require one or both to connect. If you are in a laundry room,... ⇲
Fix: If connectivity is poor, try moving to a different spot in the laundry room where the signal may be stronger. Sometimes, being closer to a w... ⇲
Fix: Check your payment method in the app to ensure it is set up correctly. If you notice double charges, take screenshots of the transactions an... ⇲
Fix: If cash or card payments are not available, consider using a digital wallet or payment app that may be accepted by the machines. Check if th... ⇲
Fix: If you are locked out of your account, try using the 'Forgot Password' feature to reset your password. Follow the prompts to regain access.... ⇲
Fix: Immediately contact your bank or credit card company to report the fraudulent charges. They can help you dispute the charges and protect you... ⇲
Fix: Check the app for any FAQs or help sections that may provide answers to common issues. This can sometimes be faster than waiting for custome... ⇲
Fix: If you are moving out, check if the app allows you to update your location or machine preferences in the settings. This may help you adjust... ⇲
Fix: If the wash cycle duration is limited, check if there are different cycle options available in the app that may offer longer durations. Some... ⇲
Fix: Familiarize yourself with the app's layout by exploring all the menus and options. Sometimes, user experience improves with practice as you... ⇲
Fix: Check for any available updates for both the app and your iPhone's operating system. Keeping both updated can help reduce the need for reins... ⇲
Fix: Look for an option in the app settings to disable or limit ads, or consider upgrading to a premium version if available. OR Try using the... ⇲