fix problems on SurveyMonkey [iphone]

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—— Run into issues on SurveyMonkey? Get help pending when official support gets back to you!

SurveyMonkey
Info:
company: SurveyMonkey
: http://www.surveymonkey.com/
: www.surveymonkey.com
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Payments issue

Data access requires payment

Fix: Before starting a survey, plan your data collection strategy carefully to ensure you can work within the limits of the free plan. If you nee... ⇲

Difficulties in canceling subscriptions

Fix: To cancel your subscription, navigate to your account settings within the app or on the website. Look for the 'Billing' or 'Subscription' se... ⇲
 
Compatibility issue

Inconsistent functionality between app and desktop

Fix: Always check for updates for both the app and desktop version to ensure you are using the latest features. If you notice discrepancies, try... ⇲

Missing features compared to desktop version

Fix: Identify the specific features you need that are missing in the app and see if you can perform those tasks on the desktop version instead. U... ⇲
 
Slow issue

Slow app performance

Fix: Clear the app cache by going to your iPhone settings, selecting the SurveyMonkey app, and choosing to clear cache or data if available. Addi... ⇲
 
Settings issue

Lack of clear instructions for offline use

Fix: Check the app's help section or FAQ for any available information on offline use. If offline functionality is limited, consider preparing yo... ⇲
 
Uploads issue

Issues with exporting survey results

Fix: Ensure you are following the correct steps to export results by checking the help section for detailed instructions. If you encounter errors... ⇲
 
UI issue

No visual representation of image-based survey results

Fix: Use external tools or software to create visual representations of your data. You can manually input the data into a spreadsheet and use cha... ⇲
 
Support issue

Poor customer service

Fix: Utilize the help center and community forums for troubleshooting tips and solutions from other users. Often, you can find answers to common... ⇲
 
Updates issue

Retroactive changes to response limits

Fix: Stay informed about any changes to the service by regularly checking the app's announcements or blog. If you anticipate needing more respons... ⇲
 
Login issue

Login issues

Fix: Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset i... ⇲
 
Customization issue

Inability to edit or delete survey items

Fix: Before finalizing your survey, double-check all items for accuracy. If you need to make changes after publishing, consider duplicating the s... ⇲
 
Notifications issue

Notifications for surveys are unreliable

Fix: Check your notification settings within the app and on your device to ensure they are enabled. You may also want to check if the app has per... ⇲
 
Backup issue

Data retention issues after subscription ends

Fix: Before your subscription ends, export all necessary data to ensure you have access to it. Regularly back up your data while you are subscrib... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.1%

Bad experience
7.2%

Neutral
1.8%

~ from our NLP analysis of 2,554 combined software ratings.

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 Private Data SurveyMonkey collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. Standard Plan (monthly): $98.99 Create even more powerful surveys
  2. SELECT Plan: $25.99 - Unlimited questions - Unlimited filters - Annual subscription - unlimited responses, Monthly subscription - 1000 responses per month. - Add your logo to surveys - Pro survey templates - Priority customer support
  3. Standard Plan (annual): $399.99 Create even more powerful surveys
  4. SELECT Plan: $23.99 - Unlimited questions - Unlimited filters - Annual subscription - unlimited responses, Monthly subscription - 1000 responses per month. - Add your logo to surveys - Pro survey templates - Priority customer support
  5. SELECT Plan: $229.99 - Unlimited questions - Unlimited filters - Annual subscription - unlimited responses, Monthly subscription - 1000 responses per month. - Add your logo to surveys - Pro survey templates - Priority customer support
  6. Select Plan: $22.99 - Unlimited questions - Unlimited filters - Annual subscription - unlimited responses, Monthly subscription - 1000 responses per month. - Add your logo to surveys - Pro survey templates - Priority customer support
  7. SELECT Plan: $15.99 - Unlimited questions - Unlimited filters - Annual subscription - unlimited responses, Monthly subscription - 1000 responses per month. - Add your logo to surveys - Pro survey templates - Priority customer support
  8. SELECT Plan: $17.99 - Unlimited questions - Unlimited filters - Annual subscription - unlimited responses, Monthly subscription - 1000 responses per month. - Add your logo to surveys - Pro survey templates - Priority customer support
  9. SELECT Plan: $21.99 - Unlimited questions - Unlimited filters - Annual subscription - unlimited responses, Monthly subscription - 1000 responses per month. - Add your logo to surveys - Pro survey templates - Priority customer support
  10. SELECT Plan: $199.99 - Unlimited questions - Unlimited filters - Annual subscription - unlimited responses, Monthly subscription - 1000 responses per month. - Add your logo to surveys - Pro survey templates - Priority customer support