fix problems on QuintoAndar [iphone]

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—— Run into issues on QuintoAndar? Get help pending when official support gets back to you!

QuintoAndar: Aluguel e Compra
Info:
company: QuintoAndar Servicos Imobiliarios Ltda
: https://help.quintoandar.com.br
: quintoandar.com.br
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Account issue

Denial of rental applications for foreigners

Fix: Review the application requirements carefully to ensure you meet all criteria. If possible, provide additional documentation that may suppor... ⇲

Unequal and abusive inspection process

Fix: Document any instances of unfair treatment during inspections and report them through the app's feedback or support channels to raise awaren... ⇲

Unclear credit analysis criteria

Fix: Review any documentation or guidelines provided by the app regarding credit analysis to better understand the criteria used. OR Consider... ⇲
 
UI issue

Sliding controls are overly sensitive

Fix: Adjust the sensitivity settings in the app if available. Check the settings menu for any options related to touch sensitivity or control adj... ⇲

Map zoom functionality fails

Fix: Ensure that your app and device are updated to the latest versions, as updates may fix bugs related to map functionality. OR Try using th... ⇲

Landscape mode not available for photos

Fix: Take photos in portrait mode and then use a photo editing app to rotate them to landscape before uploading them to the app. OR Check if t... ⇲
 
Support issue

Poor customer support during financing

Fix: Document your issues and try to reach out to customer support through multiple channels (email, in-app chat, social media) to increase your... ⇲

Chatbot is ineffective

Fix: If the chatbot is not providing useful responses, try rephrasing your questions or using simpler language to see if it can better understand... ⇲

Poor communication from support

Fix: Keep a record of all your communications with support, including dates and times, to reference in future interactions. This may help in gett... ⇲

Ineffective repair request handling

Fix: When submitting a repair request, provide as much detail as possible, including photos and descriptions of the issue, to help expedite the p... ⇲

Generic email responses for credit denials

Fix: Request a more detailed explanation of the denial by replying to the email and asking for specific reasons related to your application. OR... ⇲
 
Updates issue

Inconsistent property value updates

Fix: Regularly refresh the app or check for updates to ensure you are viewing the most current property values. This can often be done by pulling... ⇲

Outdated listings

Fix: Regularly check the app for updates and refresh the listings to see if new properties have been added or if outdated ones have been removed.... ⇲

New update causes blank screens

Fix: Force close the app and restart it to see if this resolves the blank screen issue. You can do this by swiping up on the app in the app switc... ⇲
 
Login issue

Sign-in bugs

Fix: Clear the app cache and data by going to your device settings, selecting the app, and choosing 'Clear Cache' or 'Clear Data'. This can resol... ⇲
 
Registration issue

Inability to register property without in-person attendance

Fix: Check if the app offers any virtual registration options or if there are alternative methods to register remotely, such as video calls or on... ⇲
 
Compatibility issue

iPad version lacks horizontal support

Fix: Check the app settings to see if there is an option to enable landscape mode. If not, consider using the app in portrait mode until an updat... ⇲

Mobile version lacks city selection

Fix: Try searching for properties using the search bar instead of relying on city selection, as this may yield better results. OR Check if the... ⇲
 
Bugs issue

Properties in poor condition

Fix: When viewing properties, take note of any issues and consider discussing them with the landlord or property manager before signing any agree... ⇲

Scheduled visits may not occur due to key issues

Fix: Confirm your scheduled visit a day in advance to ensure that the property manager is prepared and has the keys available. OR Have a backu... ⇲
 
Settings issue

No language settings for English

Fix: Check if the app has a language option in the settings menu. If not, consider using a translation app to help navigate the app in its curren... ⇲
 
Slow issue

Website performance issues

Fix: Clear your browser cache and cookies, as this can often resolve performance issues. You can do this in your browser settings. OR Try acce... ⇲
 
Uploads issue

Missing photos in some listings

Fix: Refresh the app or check for updates, as missing photos may be a temporary issue that gets resolved with a refresh. OR If you are interes... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
3.5%

Neutral
1.7%

~ from our NLP analysis of 1,300 combined software ratings.

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 Private Data QuintoAndar collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics