fix problems on Weiser Premis Smart Lock [iphone]

—— Run into issues on Weiser Premis Smart Lock? Get help pending when official support gets back to you!

Weiser Premis Smart Lock

Info:

company: Weiser Lock Corporation

: https://ca.weiserlock.com/support/troubleshooting/category/premis-support

: ca.weiserlock.com

Chat with our AI-based Weiser Premis Smart Lock Support

🛠️ Common Weiser Premis Smart Lock Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Weiser Premis Smart Lock loses settings after closing

Fix: Ensure that the app has permission to run in the background. Go to Settings > Weiser Premis > Background App Refresh and enable it. This all... ⇲

Weiser Premis Smart Lock crashes with iOS 13

Fix: Update the app to the latest version. Go to the App Store, tap on your profile icon, and scroll down to see if there are updates available f... ⇲

Compatibility issue

Not updated for iPhone XS

Fix: Check for iOS updates. Go to Settings > General > Software Update and ensure your iPhone is running the latest version of iOS, as updates ma... ⇲

HomeKit integration not working

Fix: Re-add the lock to HomeKit. Open the Weiser Premis app, go to settings, and remove the lock from HomeKit. Then, re-add it by following the H... ⇲

Weiser Premis Smart Lock broken on iOS 13

Fix: Check for app updates. Go to the App Store and ensure you have the latest version of the Weiser Premis app, as updates may fix bugs related... ⇲

Cannot switch homes on iOS 13

Fix: Log out and log back into the app. Open the Weiser Premis app, go to settings, and log out of your account. Then log back in to refresh the... ⇲

Battery issue

No low battery alerts through HomeKit

Fix: Manually check the battery level of the lock. Open the Weiser Premis app, navigate to the lock settings, and check the battery status. This... ⇲

Installation issue

Weiser Premis Smart Lock fails to find installed lock

Fix: Ensure Bluetooth is enabled. Go to Settings > Bluetooth and make sure Bluetooth is turned on, as the app needs it to communicate with the lo... ⇲

Bugs issue

Inconsistent lock detection

Fix: Check the lock's battery level. Low battery can cause connectivity issues. Use the Weiser Premis app to check the battery status and replace... ⇲