fix problems on WFTV Eyewitness News [iphone]

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—— Run into issues on WFTV Eyewitness News? Get help pending when official support gets back to you!

WFTV Eyewitness News
Info:
company: Cox Media Group
: http://www.wftv.com/s/about/contact/
: www.wftv.com
Chat with our AI-based WFTV Eyewitness News Support
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Bugs issue

Poor editing for spelling and accuracy

Fix: If you notice specific articles with errors, take a screenshot and save it for your records. You can then use the app's feedback feature to... ⇲

Poorly written and unedited news articles

Fix: If you encounter poorly written articles, consider checking the WFTV website for more polished content, as it may have better editing. OR... ⇲
 
Support issue

Difficult to submit app requests

Fix: Look for a 'Help' or 'Feedback' section within the app. This is often where you can submit requests or report issues directly. OR If the... ⇲
 
UI issue

WFTV Eyewitness News not user-friendly

Fix: Familiarize yourself with the app layout by exploring all the tabs and sections. Sometimes, spending a little time navigating can help you u... ⇲
 
Audio issue

Two videos play simultaneously

Fix: Check if there is a setting in the app that controls video playback. Sometimes, apps have options to manage audio and video settings separat... ⇲

Loud commercials compared to news content

Fix: Adjust the volume on your device before the broadcast starts to find a comfortable level that works for both commercials and news content.... ⇲
 
Ads issue

Commercials play before live broadcasts

Fix: Try to tune in a few minutes early to the live broadcast to minimize the impact of commercials before the content starts. OR Consider usi... ⇲

Unwanted pop-up on home screen

Fix: Look for a setting in the app that allows you to manage notifications or pop-ups. Disabling certain notifications may reduce unwanted pop-up... ⇲

Mandatory live commercials

Fix: Tune in a few minutes early to the live broadcast to minimize the impact of mandatory commercials. OR Consider using a different platform... ⇲
 
Loading issue

WFTV Eyewitness News buffers and stops working frequently

Fix: Ensure that your iPhone is connected to a stable Wi-Fi network. If you are using cellular data, check your signal strength. OR Try restar... ⇲

Articles sometimes fail to open

Fix: Try closing the app completely and reopening it. This can refresh the app and may resolve the issue with articles not opening. OR Check f... ⇲
 
Content issue

Limited news stories available

Fix: Check if there are any filters or settings in the app that limit the news stories displayed. Adjust these settings to see more content. OR... ⇲
 
Notifications issue

Notifications do not match live updates

Fix: Check your notification settings in the app to ensure they are enabled for live updates. Sometimes, notifications can be turned off inadvert... ⇲
 
Search issue

Difficult to find articles

Fix: Use the search function within the app to look for specific articles or topics you are interested in. This can help you locate content more... ⇲
 
Updates issue

Stale news updates

Fix: Check for app updates in the App Store, as updates can improve the frequency of news updates. OR Consider following WFTV Eyewitness News... ⇲

Inconsistent COVID-19 reporting

Fix: Cross-reference COVID-19 information with reputable sources such as the CDC or WHO for the most accurate updates. OR If you notice incons... ⇲
 
Video issue

Live stream does not go to full screen

Fix: Try rotating your iPhone to landscape mode while watching the live stream. This often triggers full-screen mode in video apps. OR Check i... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
3.8%

Neutral
3.0%

~ from our NLP analysis of 13,535 combined software ratings.

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 Private Data WFTV Eyewitness News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics