fix problems on RICOH360 Tours [iphone]

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—— Run into issues on RICOH360 Tours? Get help pending when official support gets back to you!

RICOH360 Tours
Info:
company: Ricoh Co., Ltd.
: https://help.ricohtours.com
: www.ricoh360.com
Chat with our AI-based RICOH360 Tours Support
   Hello! How can I assist you?  

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Uploads issue

Failed to upload photos

Fix: Make sure you have a strong internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the upload succ... ⇲

Horrible uploads

Fix: Ensure you are using a strong and stable internet connection. Test your upload speed using a speed test app. OR Try uploading photos in s... ⇲
 
Crashes issue

Constantly crashes

Fix: Update the app to the latest version. Go to the App Store, search for RICOH360 Tours, and tap 'Update' if available. OR Restart your iPho... ⇲
 
Camera issue

Poor low-light photo quality

Fix: Use the app's built-in flash feature if available. Check the settings within the app to enable flash for low-light conditions. OR Try to... ⇲

Photos don’t save

Fix: Check the app permissions to ensure it has access to your photo library. Go to Settings > Privacy > Photos and confirm RICOH360 Tours is all... ⇲
 
Settings issue

Difficult to unsubscribe

Fix: Open the app and navigate to the account settings. Look for subscription options and follow the prompts to unsubscribe. OR If you subscri... ⇲

Settings button unresponsive

Fix: Force close the app and reopen it. Double-tap the home button (or swipe up from the bottom) and swipe up on RICOH360 Tours to close it, then... ⇲
 
Network issue

Connection issues with Theta camera

Fix: Ensure that both the Theta camera and your iPhone are connected to the same Wi-Fi network. Check the camera's Wi-Fi settings to confirm. O... ⇲
 
UI issue

Unable to zoom in when pinning photos

Fix: Check if there is a zoom feature in the app settings. Sometimes, zoom options can be toggled on or off in the settings menu. OR Try using... ⇲

Saved tours not viewable

Fix: Check if the tours are saved in a specific folder within the app. Navigate through the app to locate saved tours. OR Ensure you are logge... ⇲
 
Slow issue

Slow performance

Fix: Clear the app cache if the option is available in the app settings. This can help improve performance by freeing up memory. OR Delete and... ⇲

Increased time to complete tours

Fix: Plan your tours in advance and familiarize yourself with the app's features to streamline the process. OR Break down the tour into smalle... ⇲
 
Updates issue

Last update made app useless

Fix: Check for any subsequent updates that may have fixed issues from the last update. Go to the App Store and look for updates. OR Consider r... ⇲
 
Ads issue

Misleading sales information

Fix: Review the app's features and settings to ensure you are utilizing all available functionalities. Sometimes, features may be present but not... ⇲
 
Bugs issue

Frequent errors

Fix: Clear the app's cache if the option is available, or delete and reinstall the app to resolve persistent errors. OR Check for updates regu... ⇲
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 what users are saying
Good experience
65.3%

Bad experience
30.7%

Neutral
4.0%

~ from our NLP analysis of 75 combined software ratings.

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 Private Data RICOH360 Tours collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics