fix problems on Luna Grill [iphone]

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—— Run into issues on Luna Grill? Get help pending when official support gets back to you!

Luna Grill
Info:
company: Luna Grill Restaurants
: http://www.lunagrill.com
: www.lunagrill.com
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UI issue

No prices listed on menu

Fix: Ensure that you have the latest version of the app installed. Go to the App Store, search for Luna Grill, and check for updates. If an updat... ⇲

Delivery option reverts to pickup

Fix: Before finalizing your order, double-check the delivery option is selected. If it keeps reverting, try logging out of the app and logging ba... ⇲
 
Login issue

Luna Grill locks users out after password reset

Fix: After resetting your password, ensure you are entering the new password correctly, paying attention to case sensitivity. If you continue to... ⇲

Cannot log in with existing account

Fix: Double-check your login credentials for accuracy, including email and password. If you have forgotten your password, use the 'Forgot Passwor... ⇲
 
Payments issue

Inability to swap sauces without extra charge

Fix: Check if there is a 'sauce options' section during the ordering process. If you can select sauces there, try to choose your preferred sauce... ⇲

Tip button does not function with ApplePay

Fix: Try using a different payment method to see if the tip button works with that option. If it does, the issue may be specific to ApplePay. Ens... ⇲
 
Security issue

Luna Grill requires phone number verification repeatedly

Fix: Ensure that your phone number is correctly saved in your account settings. Go to your profile in the app and verify that the number is accur... ⇲
 
Notifications issue

Luna Grill shows false notifications

Fix: Check the notification settings for the app in your iPhone's Settings. Go to Settings > Notifications > Luna Grill and adjust the settings t... ⇲
 
Updates issue

Update erases rewards

Fix: Check if your rewards are linked to your account by logging into your account on the app. If they are missing, try logging out and logging b... ⇲
 
Slow issue

Luna Grill is slow and web-based

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage and check if you need to free up space... ⇲
 
Loading issue

Order delays in processing

Fix: If you experience delays, check your internet connection to ensure it is stable. A poor connection can affect order processing times. OR... ⇲
 
Settings issue

Inability to cancel orders once placed

Fix: Check if there is a cancellation option in the app under your order history. If available, use this feature to cancel your order. OR If c... ⇲
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 what users are saying
Good experience
96.3%

Bad experience
2.3%

Neutral
1.4%

~ from our NLP analysis of 7,873 combined software ratings.

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 Private Data Luna Grill collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers