fix problems on Helvault [iphone]

—— Run into issues on Helvault? Get help pending when official support gets back to you!

Helvault - MTG Scanner

Info:

company: Vitor Cesco

: http://www.vitorcesco.com/helvault/faq

: twitter.com

Chat with our AI-based Helvault Support

🛠️ Common Helvault Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot move cards between binders easily and in-bulk

Fix: To move cards between binders in bulk, try using the 'Select' feature if available. Open the binder, tap on 'Select' or 'Edit', choose the c... ⇲

Scanner does not work well with black cards

Fix: Ensure that you are using adequate lighting when scanning black cards. Try to position the card in a well-lit area or use a flashlight to il... ⇲

Camera issue

MDFC cards require finger placement to scan

Fix: To scan MDFC (Modal Double-Faced Cards) more effectively, place your finger on the side of the card that you want to scan, ensuring that the... ⇲

Sideways cards do not scan properly

Fix: For sideways cards, try rotating the card to a vertical position while scanning. This may help the scanner recognize the card better. If the... ⇲

Confetti foil cards do not register correctly

Fix: For confetti foil cards, try adjusting the lighting and background as mentioned earlier. A non-reflective surface may help the scanner pick... ⇲

Backup issue

No record of inventory after phone crash

Fix: To prevent loss of inventory, regularly back up your app data. Check if the app has a built-in backup feature or use iCloud to back up your... ⇲

Helvault does not keep inventory backed up

Fix: Regularly back up your inventory manually by exporting it to a file or taking screenshots of your collection. This can serve as a temporary... ⇲

Loading issue

Images of some cards do not load

Fix: Try refreshing the app or restarting your device to see if that resolves the issue. Sometimes, a simple restart can fix loading problems.... ⇲

Payments issue

No refund option for legacy app

Fix: While refunds may not be available, you can try to make the most of the app by exploring all its features and functionalities. Familiarize y... ⇲

Limited to scanning 30 cards before payment

Fix: To work around the scanning limit, prioritize scanning the most valuable or rare cards first. This way, you can maximize the use of the free... ⇲

Features are more expensive than before

Fix: Evaluate which features you truly need and consider using the app's basic functionalities if the new features do not provide enough value fo... ⇲

Users feel misled about lifetime access

Fix: If you feel misled, consider documenting your concerns and sharing them in user forums or community discussions to raise awareness among oth... ⇲

Updates issue

New app does not transfer lifetime purchases

Fix: Check the app settings or account section to see if there is an option to link your previous account or purchases. Sometimes, apps have a mi... ⇲

No functional difference from legacy version

Fix: Explore the app thoroughly to identify any subtle differences or improvements that may not be immediately obvious. Sometimes, updates includ... ⇲

Support issue

No accountability from developer regarding new app

Fix: Stay engaged with the app community, such as forums or social media groups, where users share their experiences and solutions. This can prov... ⇲