fix problems on Hotlink [iphone]

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—— Run into issues on Hotlink? Get help pending when official support gets back to you!

Hotlink
Info:
company: Maxis Mobile
: https://www.hotlink.com.my/en/rewards/hotlink-red.html
: www.hotlink.com.my
Chat with our AI-based Hotlink Support
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Network issue

Initial activation requires Wi-Fi

Fix: If you are unable to use Wi-Fi for activation, try using a different Wi-Fi network, such as at a friend's house or a public hotspot, to comp... ⇲
 
Loading issue

Hotlink often fails to load

Fix: Clear the app's cache by going to Settings > Hotlink and selecting 'Clear Cache' if available. This can help improve loading times and perfo... ⇲
 
Payments issue

Top-up purchases get stuck on processing

Fix: Check your internet connection to ensure it is stable. If the connection is weak, try switching to a different network or moving to an area... ⇲

Monthly passes are expensive

Fix: Review the available plans and consider switching to a different plan that better fits your usage needs. Sometimes, there are promotional of... ⇲
 
Updates issue

Hotlink displays update required despite being updated

Fix: Try clearing the app's cache and data. Go to Settings > Hotlink and select 'Clear Cache' and 'Clear Data' if available. This can help resolv... ⇲

Pop-up forces app update

Fix: If the app is forcing an update, check if you can find an option to postpone the update. Some apps allow you to remind later instead of forc... ⇲
 
Account issue

No visibility of monthly statements

Fix: Check if there is an option within the app settings to enable monthly statements or usage reports. Sometimes, this feature is hidden in the... ⇲
 
Compatibility issue

Not backward compatible with older iOS versions

Fix: If you are using an older iOS version, consider updating your device to the latest iOS version that is compatible with your hardware. This c... ⇲
 
Crashes issue

Hotlink crashes after installation on certain iOS versions

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check if you have sufficient space. If not,... ⇲
 
UI issue

Hotlink is confusing and often errors out

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help reduce confusion. Look for a help... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
68.3%

Bad experience
28.3%

Neutral
3.4%

~ from our NLP analysis of 145 combined software ratings.

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 Private Data Hotlink collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts