fix problems on Sounds True One [iphone]

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—— Run into issues on Sounds True One? Get help pending when official support gets back to you!

Sounds True One
Info:
company: Sounds True
: https://soundstrue.zendesk.com/hc/en-us
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Audio issue

cannot use other apps while listening

Fix: 1. Use Picture-in-Picture: If the app supports it, enable Picture-in-Picture mode by going to Settings > Sounds True One and checking for an... ⇲

no background playback

Fix: 1. Check App Permissions: Go to Settings > Sounds True One and ensure that all necessary permissions are granted, especially for background... ⇲

audio player unresponsive

Fix: 1. Restart the App: Close the app completely and reopen it to see if the audio player becomes responsive again. 2. Check for Updates: Ensure... ⇲

audio playback stops every few minutes

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection if streaming audio. Switch to Wi-Fi if possible. 2. Restart the A... ⇲
 
UI issue

difficult to navigate library

Fix: 1. Use Search Function: If available, use the search bar within the app to quickly find specific content instead of scrolling through the li... ⇲

Sounds True One does not work in landscape mode

Fix: 1. Check Orientation Lock: Ensure that your iPhone's orientation lock is turned off by swiping down from the top right corner and checking t... ⇲

difficult to access purchased courses

Fix: 1. Check Your Account: Ensure you are logged into the correct account that has the purchased courses. Go to your account settings to verify.... ⇲

Sounds True One redirects to website

Fix: 1. Check App Settings: Look for any settings within the app that may control how content is displayed or accessed. Disable any options that... ⇲

poor user experience on iOS

Fix: 1. Provide Feedback: While you cannot contact support, consider providing feedback through the app's feedback feature if available, to help... ⇲
 
Support issue

customer support is unresponsive

Fix: 1. Check FAQs: Visit the app's FAQ section or help center within the app or on their website for common issues and solutions. 2. Use Alterna... ⇲
 
Login issue

password issues

Fix: 1. Reset Password: If you are having trouble logging in, use the 'Forgot Password' feature on the login screen to reset your password via em... ⇲
 
Search issue

no find button for content

Fix: 1. Use Search Function: Look for a search bar within the app to quickly locate specific content instead of browsing through the library. 2.... ⇲
 
Notifications issue

no push notifications

Fix: 1. Enable Notifications: Go to Settings > Sounds True One and ensure that notifications are enabled. Toggle on 'Allow Notifications'. 2. Che... ⇲
 
Downloads issue

no option to download purchases

Fix: 1. Check App Settings: Look for any settings related to downloads within the app. Some apps have specific options for downloading purchased... ⇲
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 what users are saying
Good experience
90.5%

Bad experience
7.2%

Neutral
2.3%

~ from our NLP analysis of 787 combined software ratings.

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 Private Data Sounds True One collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly All Access : $19.99 Access to all Sounds True One content
  2. Yearly All Access: $189.00 Access to all Sounds True One content