fix problems on Great Western Railway [iphone]

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—— Run into issues on Great Western Railway? Get help pending when official support gets back to you!

Great Western Railway
Info:
company: First Great Western
: http://www.gwr.com
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Bugs issue

Technical issues persist for weeks

Fix: 1. Regularly check for app updates in the App Store, as developers often release fixes for known issues. 2. Clear the app's cache and data b... ⇲
 
Payments issue

Non-UK credit cards not accepted

Fix: 1. Use a UK-based payment method, such as a prepaid UK credit card or a digital wallet that supports UK transactions. 2. If you have a frien... ⇲

Purchases fail to complete

Fix: 1. Ensure that your payment information is correct and up to date in the app. 2. Try using a different payment method or card to see if that... ⇲

Pending charges without ticket confirmation

Fix: 1. Wait for a few hours as sometimes transactions may take time to process. 2. Check your email (including spam/junk folders) for any confir... ⇲

Refund process is complicated and costly

Fix: 1. Review the app's refund policy carefully to understand the steps required. 2. Keep all transaction records and correspondence related to... ⇲
 
Storage issue

Great Western Railway does not store tickets in Apple Wallet

Fix: 1. After purchasing tickets, look for an option within the app to 'Add to Apple Wallet'. If this option is not available, it may be a limita... ⇲

No option to save tickets offline

Fix: 1. Take screenshots of your tickets and save them in your Photos app for offline access. 2. Use a PDF converter app to save your tickets as... ⇲
 
Crashes issue

Great Western Railway crashes with network errors

Fix: 1. Ensure you have a strong and stable internet connection. Switch between Wi-Fi and mobile data to test connectivity. 2. Clear the app's ca... ⇲
 
Session issue

Session times out frequently

Fix: 1. Ensure that you are not leaving the app inactive for too long. Try to interact with the app regularly to keep the session active. 2. Chec... ⇲
 
Customization issue

No option for e-tickets for open returns

Fix: 1. Check the app for any updates or changes in ticketing options, as features may be added over time. 2. As a workaround, consider purchasin... ⇲
 
Support issue

Customer service is unhelpful

Fix: 1. Utilize the app's FAQ section or help resources for common issues before reaching out to customer service. 2. Document your issue clearly... ⇲
 
Compatibility issue

Great Western Railway does not function properly on US iPhones

Fix: 1. Ensure that your iPhone's software is updated to the latest version by going to Settings > General > Software Update. 2. Try uninstalling... ⇲

Inconsistent performance on different devices

Fix: 1. Ensure that all devices are running the latest version of the app and iOS. 2. Clear the app's cache on each device by going to Settings >... ⇲

Limited functionality for international travelers

Fix: 1. Before traveling, familiarize yourself with the app's features and limitations. 2. Download all necessary tickets and information while s... ⇲
 
Messages issue

No email confirmation for purchases

Fix: 1. Check your spam or junk email folders for any missed confirmations. 2. Ensure that the email address linked to your account is correct an... ⇲
 
Login issue

Great Western Railway requires constant re-login

Fix: 1. Check your app settings to see if there is an option to stay logged in or remember your credentials. 2. Ensure that your iPhone's setting... ⇲
 
UI issue

Poor user interface design

Fix: 1. Familiarize yourself with the app's layout and features to improve navigation. 2. Provide feedback through the app's feedback option to e... ⇲

Great Western Railway does not provide clear error messages

Fix: 1. When encountering an error, take note of the specific message and try to troubleshoot based on that. 2. Search online for the error messa... ⇲
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 what users are saying
Good experience
90.3%

Bad experience
6.5%

Neutral
3.3%

~ from our NLP analysis of 1,703 combined software ratings.

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 Private Data Great Western Railway collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics