fix problems on Mahjong Journey [iphone]

​

—— Run into issues on Mahjong Journey? Get help pending when official support gets back to you!

Mahjong Journey®: Tile Match
Info:
company: G5 Entertainment AB
: https://support.g5.com/hc/en-us/articles/115005748769
: www.g5.com
Chat with our AI-based Mahjong Journey Support
   Hello! How can I assist you?  

characters left:
 
Ads issue

Annoying ads disrupt gameplay

Fix: If the ads are particularly disruptive, check if there is an option in the settings to reduce the frequency of ads or to opt for a paid vers... ⇲
 
Customization issue

Lack of ethnic representation

Fix: While this issue may not have a direct solution, you can engage with the community to discuss representation and share your thoughts on soci... ⇲
 
Gameplay issue

Unclear goals and strategies

Fix: Take time to read through the game’s tutorial and any available guides. These often provide insights into the goals and strategies that can... ⇲

Frustrating star requirements to advance

Fix: Focus on mastering levels to earn three stars consistently. This may require replaying levels multiple times, but it will help you meet the... ⇲

Long wait times for life replenishment

Fix: Plan your gameplay sessions around the life replenishment system. For example, play when you have a full set of lives and take breaks when y... ⇲

Inconsistent level difficulty

Fix: Keep track of levels that you find particularly difficult and practice them to improve your skills. This can help you adapt to varying level... ⇲

Unclear scoring system

Fix: Refer to the game’s help section or any available guides that explain the scoring system. Understanding how points are awarded can help you... ⇲

Too difficult to earn rewards

Fix: Focus on completing daily challenges and events, as these often provide better rewards than regular gameplay. Make sure to participate in al... ⇲

Inadequate time for higher levels

Fix: Practice levels to improve your speed and efficiency. The more familiar you are with the levels, the better you can manage your time. OR... ⇲

Limited opportunities to earn critical game pieces

Fix: Participate in special events or challenges that may offer critical game pieces as rewards. These events often provide better opportunities... ⇲

Game becomes repetitive

Fix: Try to set personal challenges or goals within the game to keep it interesting. For example, aim to complete levels with specific strategies... ⇲

High difficulty in side quests

Fix: Focus on completing main quests first to build up your resources and skills before tackling side quests. This can make them easier to comple... ⇲
 
Payments issue

Issues with purchasing gems

Fix: Double-check your payment method and ensure that your account has sufficient funds. If issues persist, try restarting the app or your device... ⇲
 
Crashes issue

Game crashes or kicks out during play

Fix: Ensure that your device is updated to the latest iOS version and that the game is also updated. This can help fix bugs that may cause crashe... ⇲
 
Screen issue

Bright red screen may cause eye strain

Fix: Adjust your device's brightness settings to a comfortable level and consider using a blue light filter if available. This can help reduce ey... ⇲

Excessive distractions on screen

Fix: Check the game settings for options to reduce visual effects or distractions. Some games allow you to customize the interface to minimize di... ⇲
 
Support issue

Unresponsive customer support for purchases

Fix: Keep a record of your purchase attempts, including screenshots and transaction details. This can help you track issues and provide evidence... ⇲
 
Updates issue

Game updates lead to inconsistent level experiences

Fix: After an update, take time to familiarize yourself with any changes in gameplay or level design. This can help you adapt more quickly to new... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
87.5%

Neutral
9.0%

Bad experience
3.5%

~ from our NLP analysis of 85,795 combined software ratings.

 Switch to these Alternatives:
Mahjong City Tours: Tile Match
Mahjong 3!
Mahjong Solitaire: Classic
Mahjong Treasure Quest: Tile
Mahjong Triple 3D: Tile Match
Mahjong Puzzle Classic
Mahjöng
Mahjong - Tile Matching Puzzle
Mahjong: Matching Games
Beautiful Mahjong

 Private Data Mahjong Journey collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Array of Diamonds: $4.99 Boost your fun with an Array of Diamonds!
  2. Handful of Diamonds: $1.99 Get yourself going with a Handful of Diamonds
  3. Cushion of Diamonds: $9.99 Grow your stash with a Cushion of Diamonds!
  4. Sack of Diamonds: $19.99 Take it up a notch with a Sack of Diamonds!
  5. Super Deal: $4.99 Super Deal
  6. Special Deal: $19.99 Special Deal
  7. Hyper Deal: $9.99 Hyper Deal
  8. Mega Deal: $1.99 Mega Deal
  9. Special Offer: $0.99 Special Offer
  10. Superior Deal: $0.99 Superior Deal