fix problems on MyU [iphone]

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—— Run into issues on MyU? Get help pending when official support gets back to you!

MyUMobile
Info:
company: U Mobile
: http://www.u.com.my/mobile-apps
: www.u.com.my
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Updates issue

Forced upgrades for minor improvements

Fix: To manage forced upgrades, check your app settings to see if there is an option to disable automatic updates. Go to Settings > App Store > A... ⇲
 
Crashes issue

MyU closes at night

Fix: Check your phone's battery settings. Go to Settings > Battery and ensure that Low Power Mode is turned off, as this can affect app performan... ⇲
 
Payments issue

Inability to top up despite having funds

Fix: Ensure that you are following the correct procedure for topping up. Open the app, navigate to the top-up section, and follow the prompts car... ⇲

Payment failures with major credit cards

Fix: Verify that your credit card information is entered correctly in the app. Go to your account settings and check the payment method details.... ⇲

Inability to select exact top-up amount

Fix: Check if there are preset amounts available for top-up. If the app does not allow custom amounts, you may need to select the closest availab... ⇲

Minimum top-up amount is too high

Fix: If the minimum top-up amount is a concern, consider checking if there are any promotions or special offers that allow for lower top-up amoun... ⇲
 
Bugs issue

MyU is full of bugs

Fix: Make sure you are using the latest version of the app. Updates often include bug fixes. Check for updates in the App Store and install any a... ⇲
 
Privacy issue

User data privacy concerns

Fix: Review the app's privacy policy to understand how your data is being used. You can usually find this in the app settings or on the MyUMobile... ⇲
 
Network issue

Poor network coverage

Fix: Check the MyUMobile coverage map on their website to see if your area is supported. If you are in a low coverage area, consider moving to a... ⇲

Service problems frequently occur

Fix: Check for any service outages in your area by visiting the MyUMobile website or social media pages. They often post updates about service is... ⇲
 
Login issue

Login issues due to constant upgrades

Fix: If you are having trouble logging in, ensure that you are using the correct username and password. If you forgot your password, use the 'For... ⇲
 
Permissions issue

MyU prevents access

Fix: If the app is preventing access, try clearing the app's cache by uninstalling and reinstalling it. This can resolve access issues caused by... ⇲
 
Compatibility issue

Compatibility issues with older iOS versions

Fix: Check the app's requirements in the App Store to see the minimum iOS version needed. If your device is running an older version, consider up... ⇲
 
Freezing issue

MyU freezes or crashes frequently

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check if you need to free up space. Low stor... ⇲
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 what users are saying
Bad experience
54.1%

Good experience
40.5%

Neutral
5.4%

~ from our NLP analysis of 74 combined software ratings.

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 Private Data MyU collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data