fix problems on Snoppa [iphone]

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—— Run into issues on Snoppa? Get help pending when official support gets back to you!

Snoppa
Info:
company: Snoppa Technology Co., Ltd.
: http://www.snoppa.com/
: www.snoppa.com
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Bugs issue

Object tracking does not work

Fix: 1. Ensure that the object you are trying to track is well-lit and clearly visible. Poor lighting can affect tracking performance. 2. Make s... ⇲

Facial recognition is poor

Fix: 1. Ensure that the lighting is adequate when trying to use facial recognition. Natural light or well-lit environments can improve recognitio... ⇲

Motion time lapse feature is non-functional

Fix: 1. Ensure that you are using the latest version of the app, as updates may fix bugs related to time lapse. 2. Restart the app and your iPho... ⇲

Gimbal drifts even on stable surfaces

Fix: 1. Ensure that the gimbal is properly calibrated. Follow the calibration instructions in the user manual. 2. Check that the gimbal is mount... ⇲
 
Network issue

Connectivity issues with gimbal

Fix: 1. Ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. 2. Restart both your iPhone and the gimbal... ⇲

Snoppa fails to connect via Bluetooth

Fix: 1. Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. 2. Restart both your iPhone and the gimbal to r... ⇲
 
Performance issue

Inconsistent performance in shooting modes

Fix: 1. Ensure that the app is updated to the latest version, as updates often fix performance issues. 2. Restart the app and your iPhone to cle... ⇲
 
Video issue

Video quality is subpar

Fix: 1. Check the app settings to ensure you are recording at the highest available resolution. 2. Ensure that your iPhone's camera lens is clea... ⇲

Snoppa does not record video, only stills

Fix: 1. Check the app settings to ensure that video recording is enabled. 2. Restart the app and your iPhone to refresh the app's functionality.... ⇲

Limited metadata information for video files

Fix: 1. Check the app settings to see if there are options to enable more detailed metadata recording. 2. Use a third-party app to analyze video... ⇲
 
Compatibility issue

No 4K recording option

Fix: 1. Check the app settings to see if there is an option to enable 4K recording. 2. Ensure that your iPhone model supports 4K recording, as o... ⇲

Snoppa does not support remote control from other devices

Fix: 1. Check the app settings to see if there are options to enable remote control features. 2. Ensure that both devices are connected to the s... ⇲
 
Support issue

Lack of manual or guidance in the app

Fix: 1. Look for a help or tutorial section within the app, as some apps include built-in guides. 2. Search online for user manuals or guides sp... ⇲
 
UI issue

No pinch zoom function during videos

Fix: 1. Check the app settings to see if there is an option to enable pinch zoom. 2. Use the physical buttons on your iPhone to zoom in and out... ⇲

Snoppa interface is not user-friendly

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. 2. Look for online tutorials or videos that provide a walk... ⇲
 
Customization issue

Inability to customize physical button functions

Fix: 1. Check the app settings to see if there are options for customizing button functions. 2. Refer to the user manual for the gimbal to see i... ⇲
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 what users are saying
Bad experience
55.8%

Good experience
34.9%

Neutral
9.3%

~ from our NLP analysis of 43 combined software ratings.

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 Private Data Snoppa collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics