fix problems on Lite [iphone]

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—— Run into issues on Lite? Get help pending when official support gets back to you!

lite – ride here, ride now
Info:
company: KIK, OOO
: https://lite.rent/
: lite.rent
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Crashes issue

lite crashes and unresponsive

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the app, and check if an update is available. If it i... ⇲
 
Battery issue

Scooters run out of battery unexpectedly

Fix: Always check the battery status of the scooter before starting your ride. If the battery is low, consider reserving another scooter or waiti... ⇲

Inaccurate battery status displayed

Fix: Before starting your ride, check the battery status in the app and compare it with the scooter's display, if available. If there is a discre... ⇲
 
Search issue

Difficulty in locating reserved scooters

Fix: When reserving a scooter, take note of the scooter's ID and the exact location shown in the app. Use the map feature to navigate to the scoo... ⇲

Scooters not available despite reservation

Fix: If you cannot find a reserved scooter, check the app for any notifications or updates regarding the scooter's status. Sometimes, scooters ma... ⇲

lite fails to recognize available scooters

Fix: Ensure that your location services are enabled and that you have a stable internet connection. This can help the app accurately display avai... ⇲
 
Support issue

Support team unresponsive

Fix: Check the app for any FAQs or help sections that may address your issue. Sometimes, common problems have documented solutions that can save... ⇲

Poor customer service experience

Fix: Document your interactions with customer service, including dates, times, and the nature of your inquiries. This can help you track your iss... ⇲
 
Payments issue

Multiple charges for single ride

Fix: Review your ride history in the app to confirm the charges. If you see multiple charges for a single ride, take screenshots and gather detai... ⇲

Refunds not processed in a timely manner

Fix: Keep a record of your refund request, including dates and any confirmation numbers. This can help you track the status of your refund more e... ⇲
 
Bugs issue

Scooters stop working mid-ride

Fix: If a scooter stops working while you are riding, safely pull over and end the ride in the app. Make sure to report the issue to help improve... ⇲

Scooters have mechanical issues

Fix: Before riding, inspect the scooter for any visible mechanical issues, such as loose parts or damaged components. If you notice anything unus... ⇲
 
Slow issue

Poor app performance

Fix: Clear the app's cache by going to your iPhone settings, selecting the app, and choosing to clear cache if the option is available. This can... ⇲
 
Network issue

Inconsistent geolocation for scooters

Fix: Ensure that your location services are enabled for the app. Go to your iPhone settings, find the app, and make sure location access is set t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
72.4%

Good experience
26.3%

Neutral
1.3%

~ from our NLP analysis of 76 combined software ratings.

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 Private Data lite collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics